Service Coordinator

Abode • San Francisco, CA

19d • $29 - $33 • Onsite

About The Position

The Service Coordinator provides housing services to individuals experiencing homelessness, helping increase housing stability through counseling, referrals to financial and credit counseling and legal services, and individualized housing plans that support a path to permanent housing stability after financial assistance. The role also coordinates services so participants can access other necessary supportive services.

The coordinator works with participants, landlords, social service partners, and internal and external program partners. They help residents retain housing and build independence and self-sufficiency by connecting them with community resources, conducting assessments, maintaining service plans and client records, and meeting with households in person as often as needed. Services may take place in the community or in participants’ homes. The position requires timely service documentation in BIRP format and may involve driving participants when required.

Requirements

• Experience working with homeless populations, Transitional Age Youth, system-impacted youth, and case management.
• Personal or professional experience with the Foster Care System, Juvenile Justice system, or Child Welfare System.
• Bachelor’s degree in Psychology, Human Services, Social Work, Sociology, or a related field, or equivalent field experience.
• Two years of case management experience providing services to homeless or low-income individuals and/or families.
• Personal vehicle and proof of a valid California Driver’s License and current auto insurance, with a clean DMV record.
• Flexible schedule to work evening and weekend hours as needed.

Responsibilities

• Provide comprehensive housing services to participants, including working directly with landlords when appropriate.
• Work with social service partners that refer participants and provide services.
• Coordinate services to help participants receive essential support and improve health and housing outcomes.
• Connect residents with community services such as crisis intervention, rehabilitation, income support and benefits, employment assistance, physical and mental health care, substance recovery, and family support.
• Refer participants for further assessment or treatment for concerns including developmental or learning disabilities, behavioral or healthcare needs, school readiness, and household exposure to substance abuse or family violence.
• Create and maintain an individual service plan and needs assessment for each household.
• Meet with households in person in the community or at home as frequently as needed.
• Attend program meetings with internal and external partners to coordinate services and support service quality.
• Maintain client files and required documentation.
• Communicate regularly with team members to improve systems, solve problems, share resources, and coordinate work.
• Document services promptly using BIRP format.
• Attend staff meetings and other agency functions as needed.
• Perform other duties as assigned.
• Drive and transport participants when required.

Benefits

• Competitive pay of $28.85–$33.00 per hour.
• 19 days of PTO per year, increasing with tenure.
• 12 paid holidays per year.
• Medical, dental, and vision coverage options for employees, covered at 100%.
• Employer-subsidized dependent healthcare options.
• Employee Assistance Program with legal and financial services.
• Mental health care service through Teledoc.
• Flexible Spending Account options for commuter, healthcare, and dependent care.
• 403(b) retirement plan with employer match and contribution programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level