Service Coordinator

Tri-State Bobcat•Little Canada, MN

53d•$26 - $32•Onsite

About The Position

Tri-State Bobcat is looking for a Service Coordinator to join their Little Canada team. This role supports service operations through warranty administration, equipment technology, technician dispatch, and company driver coordination. The Service Coordinator will take ownership of extended warranties and Machine IQ, and will become cross-trained to support the Warranty Administrator. As experience is gained, the role will expand to include field service dispatch and coordinating company drivers for inventory movement, equipment transfers, deliveries, and pickups. This position is ideal for someone who is organized, dependable, and enjoys a role with variety and responsibility.

Requirements

Strong attention to detail and organizational skills
Ability to manage multiple priorities and changing schedules
Excellent communication and customer service skills
Comfortable learning new software and systems
Able to work independently and follow through

Nice To Haves

Equipment, service, warranty, dispatch, or logistics experience preferred

Responsibilities

Communicate directly with customers regarding extended warranty registrations, documentation, and follow-up
Manage Machine IQ and support Service and Sales teams with equipment information
Provide backup support for the Warranty Administrator
Schedule and dispatch field service technicians
Coordinate and dispatch company drivers for inventory movement, equipment transfers, deliveries, and pickups
Communicate schedules and changes with technicians, drivers, customers, and internal teams
Maintain accurate records and help improve scheduling and service coordination