Service Coordinator

VOAOK•Oklahoma City, OK

21d•Onsite

About The Position

The Service Coordinator serves as a liaison between community residents, health care providers, and social service agencies. Working with the Community Administrator and other property management staff, the coordinator oversees service management for assigned properties by developing relationships with service providers, informing residents about available resources, and monitoring service delivery. This is an on-site position in a housing community setting. The property typically operates from 8 a.m. to 5 p.m., Monday through Friday.

Requirements

Three years of direct-service work with aging adults and/or a bachelor’s degree; a concentration in Social Work, Gerontology, Psychology, or Public Health is preferred.
Knowledge of the aging process, elder services, disability services, drug and alcohol abuse, and mental health issues.
Ability to be on call 24 hours a day, seven days a week, and respond to emergencies after hours.
Strong organizational, planning, problem-solving, and time-management skills, as well as strong advocacy capabilities.
Ability to communicate clearly and effectively with members, clients’ families, external stakeholders, and employees.
Ability to handle sensitive issues while protecting others’ welfare.

Nice To Haves

A bachelor’s degree concentrated in Social Work, Gerontology, Psychology, or Public Health.

Responsibilities

Advise residents and families about services that may help residents maintain a self-reliant lifestyle.
Promote wellness activities for residents.
Educate residents, families, and staff about available community resources.
Assist residents or coordinate training to help them understand lease and tenancy obligations.
Educate residents individually and in groups about service availability, application procedures, and residents’ rights.
Establish volunteer support programs with community service organizations.
Develop contact with service providers and monitor the provision of services.