Service Coordinator

Russo Hardware•Davenport, IA

35d•$24 - $28•Hybrid

About The Position

The primary responsibility of the Service Coordinator is focused on bringing together service employees, products, clients and other resources for a company. This includes, but is not limited to, coordinating schedules and general administrative work. Our ideal candidate has excellent communication skills, is well organized, and is an excellent problem solver.

Requirements

Must possess good general computer skills (Excel, Word, Outlook, and Teams)
Advanced customer service skills
Ability to work in a fast-paced environment
Strong ability to keep organized and strong time management skills
Excellent leadership and goal-setting skills
Great collaboration and teamwork abilities
Quick critical thinking and problem-solving abilities
Effective communication, including writing, speaking, and interpersonal communication
Strong knowledge of small engine power equipment
Industry knowledge in landscape and power supply
High school diploma or equivalent
1 year minimum of service experience

Nice To Haves

Bachelor’s degree in a relevant field preferred
Bilingual is a plus

Responsibilities

Streamlines and delegates activities to staff
Coordinates schedules of workers
Trains and evaluates employees
Ensure a division is on track to meet its financial goals
Ensure the division complies with company policies
Assess the performance of the division against the business’s goals and plans
Perform performance evaluations on lower-level positions
Motivate staff while providing positive and constructive feedback
Build strong relationships with Russo management, industry partners, and vendors
Works with other division coordinators and management to ensure the division goals are met
Assist with special projects and other tasks as defined by management