Service Coordinator

Exotic Automation & Supply • Lyon Charter Township, MI

21d • $60,000 - $70,000

About The Position

Exotic Automation & Supply is seeking an organized, customer-focused Service Coordinator to support its Air Systems team. The coordinator is the primary contact for customer quotes and open orders, managing orders from entry through delivery while following up with vendors and keeping customers and the sales team informed. The company will provide training on its product lines, business systems, and processes.

Requirements

• High school diploma or GED.
• Previous customer service, retail, or operations support experience.
• Comfort working on a computer.
• Strong phone and professional writing skills.
• Excellent organization and ability to manage multiple orders and priorities at once.
• Problem-solving mindset and ability to research issues to resolution.
• Ability to work independently in a fast-paced, changing environment.
• Customer-first attitude and ability to work with different personalities.
• Reliable attendance and punctuality.

Nice To Haves

• Experience with an ERP or business system.
• Experience with order entry, quoting, or expediting.
• Background in industrial distribution, manufacturing, or a technical service environment.
• Familiarity with EDI transactions.
• Knowledge of compressed air or industrial equipment.

Responsibilities

• Serve as the primary point of contact for customer quotes and open orders by phone and email.
• Provide quote and order status updates to customers and the sales team.
• Learn the product lines and the full range of work handled by the Air Systems team.
• Track project status and ensure tasks are completed on time.
• Enter and process orders, including customer information, EDI transactions, and pricing.
• Troubleshoot and resolve order issues involving labor, materials, or pricing.
• Handle sourcing, order follow-up, returned goods, and nonconforming material processes.
• Expedite materials and follow up with vendors to keep customer orders on schedule.
• Work with Accounting to resolve invoice rejections, nonpayment issues, credit card orders, and account discrepancies.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED