Service Coordinator

Southland Industries•Corpus Christi, TX

21d

About The Position

The Service Coordinator provides general administrative support to the Service Team and serves as the primary point of contact for customers assigned to the team. The role receives warranty and service calls, assesses service needs, schedules and dispatches appropriate technicians, and keeps customers informed about arrival times and delays. It also supports project execution through work-order and invoice administration, coordination of labor, materials, subcontractors, and equipment, and preparation of preventive maintenance, repair, and replacement plans. The coordinator maintains customer account and billing information, generates reports, and researches and resolves expense or reporting discrepancies. The position may also support technician onboarding and the development of a Service Administrator, and partners with colleagues on accounts receivable, customer satisfaction, follow-up, and retention. Southland Industries describes itself as one of the nation’s largest MEP companies, established in 1949, and an employee-owned company. Employment offers are contingent on successful drug tests, background checks, and professional reference checks. A successful motor vehicle record check is required for roles where driving is an essential job duty. The company does not offer employment sponsorship at this time.

Requirements

Minimum high school diploma or GED.
At least 2 years of related experience and/or training.
Solid verbal and written communication skills.
Solid customer service skills.
Ability to multitask and prioritize.
Good attention to detail.
Good Excel and Word skills.

Nice To Haves

Associate degree (AA) preferred.

Responsibilities

Serve as the primary point of contact for customers assigned to the team.
Receive warranty and service calls, determine the nature and extent of service problems, and schedule appropriate service.
Assign and dispatch service technicians in a timely manner based on the needs of each call.
Inform customers of technician ETAs and communicate delays.
Manage work-order documents and project invoicing.
Provide labor resources to support project managers, project engineers, and technicians on projects of varying sizes.
Coordinate materials, subcontractors, and equipment according to project needs, skill sets, and availability.
Generate, interpret, and print reports.
Coordinate field technician dispatch.
Facilitate technician onboarding.
Research and resolve expense issues and report discrepancies.
Maintain customer account details related to special billing conditions, tax status, invoice approval contacts, billing addresses, and special billing rates.
Prepare yearly, monthly, and weekly execution plans for preventive maintenance, repair, and replacement work.
Partner with team members on accounts receivable and customer satisfaction, including client follow-up, retention programs for projects and agreements, and satisfaction management.
May assist with onboarding and developing a Service Administrator.

Benefits

401(k) plan with 50% company match, no cap, and immediate 100% vesting.
Medical, dental, and vision insurance, 100% paid for the employee.
Annual bonus program based on performance, achievement, and company profitability.
Term life, AD&D, and voluntary life insurance.
Disability income protection insurance.
Pre-tax flexible spending plans for health and dependent care.
Paid parental leave.
Paid holidays, vacation, and personal time.
Training and professional development opportunities.
Company-paid memberships for professional associations and licenses.
Wellness benefits.