Service Coordinator

Services for the Underserved•New York, NY

17d•$50,000 - $60,000

About The Position

The SSVF Service Coordinator serves as the primary S:US case manager for veterans and their families receiving Rapid Rehousing or Homelessness Prevention services through the SSVF program. The role maintains regular contact with participants to monitor progress and deliver core SSVF services. In partnership with participants and SSVF staff, the coordinator develops and updates comprehensive Housing Stability Plans to help households secure or maintain permanent housing, improve housing stability, and achieve other service-related goals. The coordinator also assesses participant strengths, needs, abilities, and preferences, and coordinates services as part of the broader SSVF team. The position provides person-centered case management, referrals, housing search and placement assistance, and support accessing healthcare, employment and income resources, public benefits, VA services, and community-based supports. It includes fieldwork of up to 40% of the workweek, including meetings at VA sites, shelters, residences, public benefits offices, and other locations. The coordinator completes required documentation, coordinates Temporary Financial Assistance, advocates for participants, and collaborates with agency staff and community partners. Occasional after-hours crisis response and attendance at events outside normal business hours may be required.

Requirements

At least 3 years of case management experience, or a combination of lived experience and professional work in the field.
Ability to travel via public transit to engage veterans across the S:US service area and in the field, up to 40% of the workweek.
Ability to communicate effectively with people served, S:US team members, and other stakeholders.
Demonstrated proficiency with Microsoft Windows, Word, Excel, and Outlook.
Ability to multitask and work in a fast-paced environment.
Solid organizational skills and strong communication and writing skills.
Proper phone and email etiquette.
High energy level to complete assigned work and meet deadlines.
Willingness to attend occasional events outside normal business hours.

Nice To Haves

Experience with electronic database systems, such as AWARDS.
Experience with homeless families and/or veteran services.
Veteran of the U.S. Armed Forces.

Responsibilities

Provide resources, core SSVF supportive services, and referral assistance to a caseload of participants to support access to safe, affordable permanent housing.
Help veterans navigate VA services and entitlements, public benefits, housing resources, and other human services systems.
Provide person-centered case management using a progressive engagement model to help veteran families achieve housing stability goals.
Develop, assess, update, and monitor individualized Housing Stability Plans in collaboration with participants, SSVF staff, and other S:US programs.
Meet participants in the field, including at VA sites, shelters, residences, and public benefits offices; conduct fieldwork for up to 40% of the workweek.
Maintain regular contact with participants to track progress, respond to service needs, and conduct home visits and fieldwork.
Complete documentation required for funding compliance and agency quality assurance standards, and obtain and track household documentation.
Help participants access healthcare, employment and income supports, VA services and benefits, and other supportive services.
Advocate for veterans and their families with community service providers and agencies.
Coordinate Housing First-oriented Rapid Rehousing and Homelessness Prevention services with participants and the social service team.
Assist veteran families with housing search and placement, program access, community-based supports, and maximizing income and benefits.
Coordinate Temporary Financial Assistance with third parties and agency personnel.
Cultivate relationships with funding and monitoring entities, faith-based organizations, social service providers, and community partners; participate in community collaborations and activities.
Initiate and complete case closure when appropriate.
Participate in SSVF and agency meetings and complete assigned agency and SSVF training.
Provide occasional after-hours crisis response for intensive case management as needed and attend occasional events outside normal business hours.
Respond to participants promptly, accurately, courteously, and respectfully; model appropriate behavior and represent the organization appropriately.
Maintain strict confidentiality for clients and staff, sharing information only with those who need to know.
Complete other tasks as assigned by the manager.