Service Coordinator

Trane Italia • West Columbia, SC

19d • $43,542 - $61,180 • Hybrid

About The Position

Trane Technologies is hiring a Service Coordinator in West Columbia, South Carolina. The role plans, coordinates, controls, and directs operational resources to support execution of service agreements and repair work. The coordinator arranges the labor and materials needed to complete work within financial standards and regularly communicates with customers, field technicians, and Service Managers to coordinate job priorities. The position is onsite Monday through Thursday; on Fridays, employees may choose their work location based on work needs.

Requirements

• A college or technical-school certificate or degree and one year of related experience and/or training; or a high school diploma/GED and three years of related experience and/or training.
• Excellent customer-service skills and the ability to communicate comfortably and effectively by phone.
• Strong organization, multitasking, and prioritization skills.
• Strong attention to detail and ability to work in a fast-paced environment.
• Knowledge of Word, Excel, Outlook, and Windows.
• Flexibility to work overtime and weekends as required.

Nice To Haves

• Familiarity with the operation of Energy Management Systems, HVAC Systems, and/or Temperature Controls.

Responsibilities

• Coordinate service resources, dispatch, and assign team members to projects.
• Schedule personnel, materials, subcontractors, and equipment based on project needs, skill sets, and availability.
• Communicate with Project Managers and the HVAC Field Technician Supervisor to assign and dispatch Controls Technicians and HVAC Technicians.
• Coordinate operational interactions with the Parts Department and Acquisition as necessary.
• Maintain customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests.
• Generate work orders, review project paperwork, forward project paperwork to Project Administrators, and generate reports.

Benefits

• Health insurance and holistic wellness programs with incentives, beginning on day one for the employee and family.
• Fertility coverage and adoption/surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, and additional options for volunteer and parental leave.
• 401(k) match.
• Educational and training opportunities through company programs.
• Tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED