Service Coordinator II (Digital Access Coordinator)

Family Service • San Antonio, TX

4d • Onsite

About The Position

The Service Coordinator II, also known as the Digital Access Coordinator, is responsible for training youth, staff, community partners, and stakeholders on various digital access initiatives. This role involves managing a high volume of projects and communications with individuals from multiple organizations. The coordinator will facilitate soft skill building and college/career readiness programming for teens, acting as a resource for families. Key duties include developing youth leadership opportunities, cultivating community partnerships, and coordinating with other digital inclusion organizations. The position requires monthly reporting, tracking data, and attending group calls related to youth development and digital skills. Additionally, the role involves recruiting and retaining youth participants, conducting mentor outreach, screening, training, and supporting mentors. A core aspect of the job is creating a youth-centered, trauma-informed safe space, identifying needs, and providing resources. Travel for professional development training is also a component of this role.

Requirements

• Ability to train youth, staff, community partners, and stakeholders on various digital access initiatives.
• Ability to handle high volume of projects and communications with large number of individuals from multiple organizations.
• Ability to train youth Digital Navigators on digital skill building trainings.
• Ability to facilitate digital trainings and presentations to youth, adults, older adults, and other target populations.
• Ability to coordinate with other digital inclusion focused organizations.
• Must track reporting data and submit reports on timely basis.
• Experience recruiting and maintaining retention for youth and participants to various youth educational programming with target populations growing up within the Digital Divide.
• Ensure proper mentor screening and candidate review, provide orientation, ongoing training, and support to mentors, and facilitate positive endings to mentoring relationships.
• Create a culture within a safe space that is youth centered with direct service that is trauma-informed care.
• Identify the needs of youth and parents/guardians/families and provide them with assistance and various resources.
• Able to represent Family Service during local monthly meetings to share best practices, resources, and participate in networking opportunities.
• Associate degree and four (4) years’ experience or High school diploma/GED and eight (8) years’ experience in education, health, social work, or other related human service field, required.
• 2+ years of experience in youth services, especially youth development with the support of adult mentors.
• State of Texas vehicle operator’s license and proof of liability insurance.
• Ability to drive agency vans to transport youth for field trips.
• Associate's degree in education, health, social work, child growth and development, early childhood or other related human service field, required.
• A minimum of four (4) years experience in early childhood education, required.
• Experience in working in a collaborative environment building organizational and stakeholder relationships and planning, required.
• Previous direct services leadership experience.
• Staff will be required to submit proof of their vaccination status or may request to be exempt from vaccination due to a religious and/or medical accommodation.
• Certificate or license, as applicable, by the appropriate State agency as a qualified practitioner.
• State of Texas vehicle operator’s license and proof of liability insurance, as applicable.
• Stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk and hear, and taste or smell.
• Lift up to 25 pounds.
• Close vision, color vision, depth perception, and ability to adjust your focus with good hand-eye coordination.

Nice To Haves

• Bachelors of Science or Arts degree preferred and two (2) years’ experience.
• 3+ years of direct experience in youth services.
• Open to learning new types of technology to promote continuous learning alongside youth and team members.
• Experience with technology not required.
• Experience recruiting long-term mentors and providing them with mentor onboarding and training; ability to sustain and maintain a strong mentorship program for youth.
• Ability to be flexible, accountable, reliable, work independently, and serve as a strong support system for youth and team members.
• Ability to work as a team player and be part of a youth serving team dynamic.
• Fluent in English and Spanish (read, write, and speak) desirable.

Responsibilities

• Train youth, staff, community partners, and stakeholders on various digital access initiatives.
• Handle a high volume of projects and communications with a large number of individuals from multiple organizations.
• Facilitate soft skill building and college/career readiness programming for teens.
• Serve as a resource on college and career readiness for families.
• Develop and enhance youth leadership opportunities.
• Cultivate partnerships with community partners and invite guest speakers or organizations for workshops and field trips.
• Train youth Digital Navigators on digital skill building.
• Facilitate digital trainings and presentations to various target populations.
• Coordinate with other digital inclusion organizations to provide programming and resources.
• Perform monthly reporting and attend group calls for councils and community groups.
• Track reporting data and submit reports on a timely basis.
• Recruit and maintain retention for youth and participants in educational programming.
• Conduct mentor outreach, recruit mentors, and build partnerships with local sources of mentors.
• Ensure proper mentor screening and candidate review, provide orientation, ongoing training, and support to mentors.
• Create a youth-centered, trauma-informed safe space.
• Identify the needs of youth and families and provide assistance and resources.
• Travel to various conferences out of state for professional development.
• Represent Family Service during local monthly meetings to share best practices and participate in networking.
• Ensure that clients have access to all five pillars of the social determinants of health with a trauma-informed lens.
• Supervise and provide oversight of day-to-day operations of assigned projects.
• Plan programs, events, and training on early childhood education and related professional development.
• Perform training and professional development for internal staff, community partners, and stakeholders.
• Supervise staff by monitoring accountability responsibilities.
• Provide staff with ongoing support and updated information.
• Actively support, participate in, and contribute to the achievement of program goals.
• Communicate the rationale, methodology, and goals of the agency and program to community groups.
• Participate in multi-agency coordination and collaboration activities.
• Manage and oversee the collection of data and service questionnaires/surveys.
• Input client services into Client Track and run reports.
• Supervise the recruitment, interviewing, training, and placement of service volunteers.
• Identify and recruit service applicants.
• Assist the manager to identify, cultivate, develop, and maintain strategic relationships with key partners.
• Identify service gaps and/or duplication in services.
• Assist the manager to evaluate service results and outcomes.
• Assist the manager to identify and secure funds that enhance and expand program implementation.
• Represent the agency at meetings with community stakeholders and other groups.
• Maintain good relationships with stakeholders, focusing on excellent and culturally sensitive customer service.
• Maintain a working environment which encourages mutual respect and is free from harassment.
• Assist in defining protocols, roles, and responsibilities for Memoranda of Understanding between partners.
• Provide direct client services, answer client calls, and provide program and/or community information.
• Perform other duties as assigned.

Benefits

• Travel to various conferences out of state as part of The Clubhouse Network and Best Buy’s professional development training including Boston, Minneapolis, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree