Service Coordinator / Dispatcher

WMH • Piney Flats, TN

13h • Onsite

About The Position

WMH Solutions is looking for a Service Coordinator / Dispatcher to support customers, technicians, and the service operations team. This role is crucial for coordinating technician schedules, managing service work orders, communicating with customers, supporting billing and documentation, and ensuring the efficient operation of the service department. The position acts as a central point of contact between customers, field service technicians, parts personnel, branch operations, and service leadership. Success in this role depends on the ability to stay organized, communicate clearly, and manage multiple moving pieces to ensure customer satisfaction, technician productivity, and overall service performance. WMH Solutions has been a leader in material handling equipment for over 35 years, supporting customers across six states with 11 locations and over 250 associates. They are a growing organization focused on investing in people and building long-term careers.

Requirements

• High School Diploma or GED
• 2+ years of experience in service coordination, dispatching, customer support, operations support, administration, or related fields
• Strong organizational and multitasking skills
• Excellent communication skills
• Strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office and computer systems

Nice To Haves

• Forklift industry experience
• Material handling experience
• Automotive service experience
• Heavy equipment experience
• Service management software experience
• Fleet maintenance coordination experience

Responsibilities

• Coordinate incoming customer service requests
• Schedule and dispatch field service technicians
• Manage technician workloads and service activity
• Monitor work-in-progress (WIP)
• Communicate scheduling updates and service timelines
• Open, manage, and close service work orders
• Maintain accurate service documentation
• Ensure labor, parts, and billing information is entered correctly
• Support warranty and service processing activities
• Maintain accurate customer and equipment records
• Serve as a primary point of contact for service-related inquiries
• Provide customers with service status updates
• Coordinate communication between customers and technicians
• Deliver a high level of customer service and follow-through
• Support service reporting and documentation
• Assist with fleet and rental administration activities
• Support branch service operations
• Help identify opportunities to improve efficiency and customer satisfaction
• Dispatching technicians
• Updating customers on service progress
• Creating and processing work orders
• Coordinating parts and labor information
• Monitoring technician schedules
• Resolving service-related issues
• Supporting billing and documentation
• Helping the team stay organized and on schedule

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term & Long-Term Disability
• 401(k) with Company Match
• Profit Sharing Opportunities
• Paid Holidays
• Paid Time Off
• Cell Phone Allowance
• Professional Development
• Leadership Development Opportunities
• Internal Career Growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED