IT Dispatcher/Service Coordinator

Proactive Technology Management • Ferndale, MI

2d • Remote

About The Position

Proactive Technology Management is looking for an experienced Dispatcher/Service Coordinator to join their team. The role involves being the first point of contact for clients, managing incoming service requests via email and phone, and coordinating with the Remote Support helpdesk team to ensure efficient response times and excellent customer service. This is a fast-paced position requiring efficiency and strong organizational skills. While the position is fully remote, candidates local to the Detroit Metro area are preferred.

Requirements

• Customer Service experience
• Proficient typing skills
• Friendly and positive attitude
• Self-motivated
• Strong multi-tasking and organizational skills
• Ability to work in a fast-paced environment
• Problem solver
• Reliable internet connection

Nice To Haves

• Bachelor's degree
• Call center experience
• MSP experience
• Familiarity with ConnectWise PSA

Responsibilities

• Answering phone calls
• Client communication
• Scheduling onsite visits
• Creating tickets
• Replying to emails

Benefits

• Full Medical Benefits
• 2 Weeks Paid Vacation
• Quarterly Bonus and Reviews
• Dental & vision insurance
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree