Service Coordinator/Dispatcher
About The Position
Monona Plumbing & Fire Protection is looking for a Service Coordinator/Dispatcher for their Plumbing Service Division. This role is responsible for coordinating technicians, solving scheduling puzzles, communicating with customers, and keeping service operations running smoothly. It is ideal for someone who enjoys fast-paced work, problem-solving, and delivering outstanding customer service. The position involves working closely with plumbing technicians, project managers, and customers, balancing priorities and adapting to changing plans. Critical thinking, good communication, and a willingness to learn are essential.
Requirements
- Customer service experience is required.
- Experience in dispatching, scheduling, service coordination, or administrative support.
- Strong computer skills and ability to effectively use multiple software systems.
- Ability to sit at a computer and manage phone-based tasks for extended periods.
- Availability to work 100% onsite from 7:00 AM to 4:00 PM Monday through Friday.
Nice To Haves
- Dispatch and service experience is helpful.
- Construction, mechanical contracting, manufacturing, transportation, or other fast-paced operational experience is a plus.
Responsibilities
- Deliver an exceptional customer experience by answering incoming calls, gathering information, and ensuring prompt, professional service.
- Schedule preventative maintenance, inspections, follow-up visits, and warranty work.
- Work closely with teammates to ensure customers are informed and service requests are handled efficiently.
- Schedule and dispatch technicians based on customer needs, technician skillsets, and changing priorities.
- Coordinate return visits, parts availability, and project logistics.
- Adjust schedules throughout the day as emergencies arise.
- Enter work orders, purchase orders, and service requests.
- Assist with billing, collections, and administrative support.
- Help maintain accurate service records and documentation.
Benefits
- Health Insurance
- Dental & Vision
- Employer-Paid Life Insurance
- Flexible Spending Account (FSA) or Health Savings Account (HSA)
- Voluntary insurance options, such as: short term disability, long term disability, critical illness, voluntary accident
- Competitive Pay
- 401(k) with Employer Matching
- Rewards and recognition
- 8 Paid Holidays
- PTO Policy
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
