Service Coordinator / Dispatcher

WMH • Charlotte, NC

13h • Onsite

About The Position

WMH Solutions is looking for a Service Coordinator / Dispatcher to support our customers, technicians, and service operations team. This role is ideal for individuals with experience in service dispatching, service writing, customer support, automotive service, fleet maintenance, equipment service, heavy equipment, construction equipment, or industrial operations. The Service Coordinator / Dispatcher will help coordinate technician schedules, manage service work orders, communicate with customers, support billing and documentation, and ensure the efficient operation of service activities. This position acts as a crucial link between customers, field service technicians, parts personnel, branch operations, and service leadership. The ability to stay organized, communicate clearly, and manage multiple tasks is essential for customer satisfaction, technician productivity, and overall service performance. WMH Solutions has been a leader in material handling equipment and services for over 35 years, operating across six states with 11 locations and over 250 associates. They are an exclusive Linde Material Handling dealership partner, known for industry leadership, a growing service organization, and industry-leading technology. The company emphasizes internal promotion opportunities, leadership development programs, long-term career stability, and a team-oriented culture, focusing on investing in people to build long-term careers.

Requirements

• High School Diploma or GED
• 2+ years of experience in service coordination, dispatching, customer support, operations support, administration, or related fields
• Strong organizational and multitasking skills
• Excellent communication skills
• Strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office and computer systems

Nice To Haves

• Forklift industry experience
• Material handling experience
• Automotive service experience
• Heavy equipment experience
• Service management software experience
• Fleet maintenance coordination experience

Responsibilities

• Coordinate incoming customer service requests
• Schedule and dispatch field service technicians
• Manage technician workloads and service activity
• Monitor work-in-progress (WIP)
• Communicate scheduling updates and service timelines
• Open, manage, and close service work orders
• Maintain accurate service documentation
• Ensure labor, parts, and billing information is entered correctly
• Support warranty and service processing activities
• Maintain accurate customer and equipment records
• Serve as a primary point of contact for service-related inquiries
• Provide customers with service status updates
• Coordinate communication between customers and technicians
• Deliver a high level of customer service and follow-through
• Support service reporting and documentation
• Assist with fleet and rental administration activities
• Support branch service operations
• Help identify opportunities to improve efficiency and customer satisfaction
• Dispatching technicians
• Updating customers on service progress
• Creating and processing work orders
• Coordinating parts and labor information
• Monitoring technician schedules
• Resolving service-related issues
• Supporting billing and documentation
• Helping the team stay organized and on schedule

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term & Long-Term Disability
• 401(k) with Company Match
• Profit Sharing Opportunities
• Paid Holidays
• Paid Time Off
• Cell Phone Allowance
• Professional Development
• Leadership Development Opportunities
• Internal Career Growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED