Service Coordinator/Dispatcher
About The Position
MPSW is seeking a detail and customer service-oriented Service Coordinator/Dispatcher with excellent organizational skills to coordinate, control, and direct the activities of the service department and technicians. This role requires a high level of correspondence with customers, technicians, supervisors, and the field, and the ability to work effectively in a fast-paced, high-volume environment. The company, MPSW, is a leading independent HVAC Equipment and Solutions provider in Arizona and New Mexico, with offices across multiple states and over 175 employees. They are committed to creating value and making a difference by being the best provider for clients, partner for manufacturers, company for employees, and investment for shareholders.
Requirements
- Associates Degree in Business or related field and 1 year working in a call center environment experience; or 3 years combination of education or experience
- Strong MS 365 skills in Microsoft Word, Excel, PowerPoint, and Outlook
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write correspondence
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent and to draw and interpret graphs
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
- Mental stamina for problem solving and prioritizing multiple tasks
Nice To Haves
- HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus
Responsibilities
- Coordinates service resources as related to service operations
- Schedule personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability
- Generates work order documents, dispatches technicians and notifies customers
- Responsible for customer interaction
- Coordinates operations interaction with the Parts Department and Acquisition, as necessary
- Reviews project paperwork, complete calls, forwards project paperwork to Project Administrators
- Maintains customer satisfaction by investigating concerns, routing them to the assigned staff and responding to special requests
- Logs service start-up and service work requirements in job tracking system
- Responsible for generating and printing various assigned reports
- Ability to work regularly and dependably
- Ability to function in a team environment
- Demonstrate ability to maintain a pleasant and cooperative temperament with internal and external customers
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
