Dispatcher/Customer Service Coordinator

Horizon Services•Schuylkill Township, PA

3d•$18 - $22•Onsite

About The Position

Horizon Services, a dynamic, rapidly-growing HVAC and Plumbing company, is growing again! We are seeking a highly skilled Customer Service Coordinator/ Dispatcher to join our team at our Audubon, PA location. Our associates are our most important resource. They provide the sole source for our ability to meet our customer's needs. We have set high standards for job qualification and job performance. Our associates must have strong skills and a willingness to learn and grow. We will provide training in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers.

Requirements

A minimum of two years office/customer service experience
A professional appearance
Excellent interpersonal skills with the ability to interact with all types of customers
Strong customer service attitude
Able to plan and schedule work rather than just react
Able to "think on your feet" to provide customers with needed information for their specific installation or repair
Ability to work as part of a team
Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software

Nice To Haves

Dispatch experience is preferred

Responsibilities

Scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes
Answering incoming phone calls (existing customers)
Providing exceptional customer service
Making sure all ticket information is entered in the computer correctly
Creating dispatch numbers for all parts ordered
Following up on part orders
Scheduling appointments for part installation