Service Dispatcher / Customer Coordinator
Universal Home Services•Clinton Township, MI
•$50,000 - $65,000•Onsite
About The Position
Universal Plumbing & Sewer is seeking an organized, dependable, and customer-focused professional to serve as a central point of coordination between our customers and field technicians. Prior dispatching experience is beneficial but not required; we provide comprehensive training for the right candidate. This is an excellent opportunity for a detail-oriented professional who excels in fast-paced environments, communicates effectively, and takes pride in delivering strong customer service.
Requirements
- Friendly, professional attitude with strong interpersonal skills
- Ability to remain composed under pressure while managing multiple priorities
- Strong organizational skills and attention to detail
- Proficiency with computers and willingness to learn new technology
- Strong communication skills and good decision-making ability
- Reliable, dependable, and accountable for assigned responsibilities
- Interested in building a long-term career with a growing company
Nice To Haves
- Prior dispatching experience is beneficial
Responsibilities
- Answer customer calls and inquiries with professionalism and courtesy
- Schedule plumbing service appointments and manage the daily service calendar
- Coordinate technicians throughout the day to maximize efficiency and productivity
- Monitor and manage the dispatch board throughout the day, making proactive scheduling adjustments to keep operations running smoothly.
- Review the dispatch board before the end of each day to ensure after-hours coverage, emergency calls, and the following day's schedule are organized and prepared.
- Balance technician workloads appropriately to keep the team productive without overloading them
- Communicate proactively with customers regarding arrival times and job status updates
- Anticipate and resolve scheduling conflicts
- Learn and utilize industry-leading dispatch software
- Maintain strong working relationships with the field team
- Contribute to ongoing improvements in company systems and processes
Benefits
- Competitive pay commensurate with experience
- Paid training
- Health insurance
- 401(k) with company match
- Paid vacation and holidays
- Opportunities for professional advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
