IT Dispatcher/Service Coordinator

Proactive Technology Management • Ferndale, MI

1d • Remote

About The Position

Proactive Technology Management is looking for an experienced Dispatcher/Service Coordinator to join their team. This role is the front-line defense and first impression with clients, setting the tone for their IT support experience. The ideal candidate will manage incoming service requests via email and phone, handling an average of 120-150 calls per week. This position requires coordination with the Remote Support helpdesk team to ensure efficient response times and a friendly customer service experience. While this is a fully remote position, candidates local to the Detroit Metro area are preferred.

Requirements

• Customer Service experience
• Proficient typing skills
• Friendly and positive attitude
• Self-motivated
• Strong multi-tasking and organizational skills
• Ability to work in a fast-paced environment
• Problem solver
• Reliable internet connection

Nice To Haves

• Bachelor's degree
• Call center experience
• MSP experience
• Familiarity with ConnectWise PSA

Responsibilities

• Managing incoming service requests via email and phone
• Answering phone calls
• Client communication
• Scheduling onsite visits
• Creating tickets
• Replying to emails

Benefits

• Full Medical Benefits
• 2 Weeks Paid Vacation
• Quarterly Bonus and Reviews
• Full Time
• Dental & vision insurance
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level