KLS Service Coordinator/ Dispatcher

KAMCO SUPPLY CORP OF BOSTON • Londonderry, NH

3h

About The Position

Kamco Supply Corp. of Boston is New England's largest one stop source and distributor of commercial building products including acoustical ceiling systems, architectural doors and hardware, drywall, steel framing, insulation, and exterior systems.

We are currently seeking to add a Service Department Coordinator/ Dispatcher to our team.
The Service Department Coordinator supports service operations across multiple locations throughout New England, serving as the central point of coordination between customers, technicians, and branch teams. This role is responsible for scheduling, dispatching, prioritization, and communication to ensure efficient service delivery, primarily across commercial businesses, including emergencies.
Success in this role requires strong organization, proactive communication, and the ability to manage competing priorities across multiple crews and regions in a fast-paced service environment.

Requirements

• Strong organizational and multitasking skills with the ability to manage high call and job volume.
• Clear, professional communication skills (phone and email).
• Ability to work calmly and efficiently in a time-sensitive, multi-location environment.
• Strong attention to detail and solid computer proficiency.
• Customer-service mindset with strong problem-solving and prioritization skills.
• Ability to collaborate across departments and geographic locations.
• Applicants must pass a pre-employment background check.

Nice To Haves

• Experience in Locksmithing, construction, facilities management, field service or trade-based operations.
• Familiar with commercial door hardware and access control systems.
• Previous experience coordinating multi-branch or multi-crew service operations.
• Experience with service scheduling or dispatch software.
• Working knowledge of Microsoft Tools, including Microsoft Business Central, Outlook, Excel, Teams, or related applications

Responsibilities

• Coordinate scheduling and dispatching for multiple locations and technician teams, including:
• Commercial service calls
• Installations
• Emergency and priority service requests
• Receive and manage incoming phone calls and emails from:
• Property managers
• Facilities teams
• Contractors and vendors
• Accurately gather job details and create or update work orders in the service system.
• Prioritize service requests across branches & customers, balancing:
• Customer urgency
• Technician availability
• Travel time and workload
• Adjust schedules in real time as emergency requests, delays, or field conditions arise.
• Communicate clearly and consistently with technicians to ensure they have:
• Complete job information
• Correct site and customer details
• Clear expectations and priorities
• Collaborate with branch leaders, service managers, and accounting to support:
• Job follow-ups
• Invoicing accuracy
• Service documentation
• Maintain accurate records and ensure consistent service standards across all serviced locations.

Benefits

• Kamco offers a great salary and strong in the field training for all hardware applications that we service.
• We also offer a competitive benefits package including health, dental, vision, and life insurance.
• 401K, paid vacation, sick, holidays, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed