HVAC Service Coordinator / Dispatcher
About The Position
Join a Team Where Your Organization and Customer Service Skills Make a Difference Commercial Express HVAC is seeking an experienced HVAC Service Coordinator / Dispatcher to join our growing Service Department. This critical role serves as the communication hub between our customers, technicians, and internal team members, helping ensure service calls are scheduled efficiently and customers receive exceptional support. If you're organized, thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering outstanding customer service, we'd love to hear from you. About Commercial Express HVAC For over 20 years, Commercial Express HVAC has been a trusted leader in the commercial HVAC industry, known for our high-quality workmanship and exceptional customer service. We pride ourselves on delivering reliable HVAC solutions while building long-term relationships with our clients. Our culture is built on teamwork, integrity, and continuous growth—both professionally and personally. Position Summary As the HVAC Service Coordinator / Dispatcher, you will be responsible for coordinating service requests, scheduling and dispatching technicians, monitoring work order progress, and serving as a key point of contact for customers. Your ability to manage multiple priorities while maintaining excellent communication will help ensure smooth daily operations and exceptional customer experiences.
Requirements
- High school diploma or GED
- Minimum of 3 years of HVAC dispatching, service coordination, or related field service experience
- Strong organizational and multitasking abilities
- Excellent verbal and written communication skills
- Customer-focused mindset with strong problem-solving capabilities
- Proficiency with Microsoft Office applications
- Punctual, dependable, and committed to team success
Responsibilities
- Dispatch and prioritize service calls to HVAC technicians
- Communicate clearly and professionally with customers regarding appointments, scheduling, and updates
- Create accurate work orders and track job progress from start to finish
- Support technicians in the field and proactively resolve scheduling or service issues
- Maintain organized service records and ensure smooth daily operations
Benefits
- Competitive pay based on experience
- Medical, Dental, and Vision Insurance
- Health Savings Account option (HSA)
- 401(k) with Company Match
- Paid Time Off (PTO)
- Paid Holidays
- Employer-Paid Life Insurance
- Short-Term and Long-Term Disability Insurance
- Employee Referral Program
- Company-Sponsored Events and Team Activities
- Career Growth and Advancement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
