HVAC Dispatcher
About The Position
Air Systems has provided hardworking Middle Tennesseans with reliable HVAC solutions for over two decades. Although our legacy of service started in Smyrna, we now proudly serve the entire Middle Tennessee area. Known for our commitment to quality workmanship, fast response times, and exceptional customer service, Air Systems continues to be a trusted name in both residential and commercial heating and cooling services. We are seeking a highly organized, detail-oriented Dispatcher to join our team. The ideal candidate will play a key role in coordinating service calls, managing technician schedules, and ensuring the efficient and timely delivery of HVAC services. This role is crucial in maintaining customer satisfaction and optimizing daily field operations.
Requirements
- High school diploma or equivalent; associate degree or relevant vocational training is a plus
- 1+ years of dispatching or scheduling experience (HVAC or trades industry preferred)
- Strong organizational and time management skills
- Excellent verbal and written communication
- Ability to multitask and work under pressure in a fast-paced environment
- Proficiency with scheduling software and Microsoft Office Suite
Nice To Haves
- Knowledge of Rutherford and Davidson counties and surrounding regions is beneficial
- Knowledge of the Smyrna, TN area and surrounding regions is beneficial
Responsibilities
- Schedule and dispatch HVAC service technicians to customer locations based on urgency, location, and technician availability
- Monitor field progress and make real-time adjustments to schedules as needed
- Communicate effectively with customers regarding appointment times, delays, and service expectations
- Maintain accurate records of service calls, work orders, and customer information in the dispatch software
- Serve as the liaison between customers, field technicians, and office staff
- Prioritize emergency calls and optimize routing for maximum efficiency
- Provide support to the service department by updating job statuses and ensuring timely completion of tasks
Benefits
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
