Service Concierge – Tustin Mazda | Patterson Auto Group
About The Position
Patterson Auto Group is seeking a customer-focused Service Concierge to join the team at Tustin Mazda. The role is the first point of contact for guests visiting the service department and helps create a welcoming, professional experience while supporting the service team. The position is presented as an entry point into a Service Advisor development path, with opportunities to learn dealership operations, customer relations, and automotive service processes and potentially advance to a Service Advisor role. The position offers a consistent Monday-through-Friday full-time schedule, with an hourly rate of $20.00–$22.00 depending on experience, plus monthly bonuses based on department customer satisfaction performance. The company highlights training, mentorship, employee development, and advancement opportunities.
Requirements
- Customer service experience is preferred.
- Strong communication skills.
- Positive attitude and professional appearance.
- Dependability and punctuality.
- Ability to multitask in a fast-paced environment.
- Team-oriented mindset.
- Basic computer skills.
Nice To Haves
- Hospitality or restaurant experience is highly valued; experience in restaurant and hospitality, fine dining, hotel and resort operations, retail customer service, guest services, concierge services, or front desk operations is encouraged.
- Automotive experience is helpful but not required.
Responsibilities
- Welcome and assist service guests upon arrival.
- Help coordinate vehicle check-in and service appointments.
- Direct guests to the appropriate Service Advisor.
- Support customer communication throughout the service process.
- Assist with guest needs and service drive operations.
- Maintain a positive and professional atmosphere.
- Support Service Advisors and management with daily operations.
- Contribute to exceptional customer satisfaction results.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Paid vacation
- Paid holidays
- Employee discounts
- Ongoing training and career development
- Advancement opportunities within Patterson Auto Group
- Monthly bonus opportunities based on department customer satisfaction performance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
