Service Advisor-Haggerty Auto Group

Haggerty Buick GMC•Villa Park, IL

10d

About The Position

Haggerty Auto Group is seeking a Service Advisor to meet with customers, determine their vehicle repair and service needs, provide excellent customer service, and oversee quality control. The role monitors each vehicle’s progress, keeps customers informed, coordinates technicians’ work, and supports sales and profitability. Automotive service advisor experience is sought, preferably with GM vehicles.

Requirements

High school diploma or equivalent.
Valid commercial driver’s license and a clean driving record.
Accredited training in service advisor skills, customer satisfaction, and quality control.
Automotive service advisor experience.
Ability to read, write, and speak English fluently.
Ability to concentrate and accomplish tasks despite interruptions.
Multitasking skills.
Proficient use of computers and business machines.

Nice To Haves

Automotive service advisor experience with GM vehicles is preferred.

Responsibilities

Meet with customers and determine their vehicle repair and service needs.
Build customer relationships to increase customer satisfaction.
Maintain company standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
Monitor each vehicle’s progress throughout the day and frequently update customers.
Increase profitability by maximizing sales and executing retail promotions.
Oversee technicians working on customer vehicles, including time management and efficiency, parts ordering, and job completion times.
Oversee and participate in quality control.
Participate in developing and documenting standard operating procedures as appropriate.