Auto Service Advisor

AAA Mountain West Group • Chandler, AZ

1d • $89,000 - $140,000

About The Position

The Auto Service Advisor delivers an outstanding member experience while facilitating technician workflow. The role involves listening to members and asking appropriate questions to ensure vehicles are diagnosed properly, while maintaining high customer-satisfaction standards. The Service Advisor provides courteous service, clearly explains services and charges, communicates accurate completion timelines, and supports quality work. Responsibilities include scheduling work, preparing estimates, assigning work to technicians, ordering parts, and coordinating other service activities. Travel to different locations may be required as needed.

Requirements

• High school diploma or GED equivalent.
• Three to five years of industry experience in auto repair.
• Valid driver’s license and a safe driving record.
• Effective verbal and written communication skills in the language(s) required for the role.
• Effective organization, interpersonal, and negotiation skills.
• Ability to work scheduled hours as necessitated by business need.
• Strong math and computer skills, including experience with word processing, spreadsheets, browsers, and email.
• Strong member-service focus.
• Automotive or mechanical background.
• Ability to drive vehicles equipped with manual transmission.
• Knowledge of equipment and tool operation and diagnostic and repair procedures.
• Ability to lift or carry up to 40 pounds.
• Ability to stand, bend, kneel, push, reach, lift, and climb ladders.

Nice To Haves

• Automotive Service Excellence (ASE) certification is desired.

Responsibilities

• Interact with members to determine their perceived auto repair needs and meet or exceed their customer-service expectations.
• Accurately document repair, diagnostic, and maintenance work in the shop management system.
• Ensure all necessary BAR requirements are met in repair-order preparation and documentation.
• Source and estimate needed parts for customer vehicle repairs.
• Recommend repairs for safety and improved performance, helping customers prioritize based on safety, economy, longevity, and other considerations.
• Review repairs with customers at the point of sale and ensure they understand work performed throughout the transaction, from the original estimate through final payment.
• Perform record keeping and other administrative functions required to support the business.
• Schedule work, prepare estimates, assign work to technicians, order parts, and coordinate other service activities.
• Travel to different locations as needed.

Benefits

• 11 paid holidays.
• Up to 17 days of PTO in the first year, earned starting day one, and 22 days off in the second year.
• Medical, dental, and vision benefits, wellness program, and more.
• 401(k) matching at $1 for each $1 contributed, up to 6% annually.
• Tuition reimbursement for ASE certifications.
• Free AAA membership and employee discounts.
• Closed Sundays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED