Mazda Service Biller

Walser Automotive Group•White Bear Lake, MN

About The Position

Walser Automotive Group is hiring a Mazda Service Biller to support dealership service operations and help deliver a positive customer experience. The role assists the service team with warranty information and claims, repair-order accuracy and documentation, billing and payment processing, rental procedures, and internal vehicle coordination. The position also requires safety eyewear and hard-toed, slip-resistant footwear in dealership service departments. Compensation is $18.00 per hour.

Requirements

At least 2 years of experience in an automotive dealership.
High school diploma, GED, or equivalent work experience.
Past experience working with a high level of urgency.
Strong verbal and written communication skills.
Experience interacting with customers and providing a positive experience.
High attention to detail and accuracy.
Beginner to intermediate technical proficiency and experience using Microsoft Outlook, Excel, and Word.
Proven experience working in a team environment.
Valid driver’s license and acceptable driving record.
Must wear safety eyewear and hard-toed, slip-resistant footwear in dealership service departments.

Nice To Haves

Intermediate-level Microsoft Office skills may be preferred.

Responsibilities

Assist the service team with warranty knowledge and information.
Contact extended warranty companies to obtain claim approval.
Check vehicle and repair order information for compliance.
Ensure supporting repair documentation is attached to repair orders.
Correct labor operations, symptoms, and defect codes.
Confirm technician repair documentation accurately records the cause, concern, and correction (the 3 C’s).
Book tickets after customers have left and ensure payment has been received.
Help process P2P (Open Invoice) payable system items.
Work with teammates to provide customers with the best possible experience.
Ensure the rental process is followed, including rental cleanliness upon return, daily updates on rental days, and damage-claim processing.
Write up and close Pre-Delivery vehicles.
Coordinate pickup and delivery of internal vehicles.
Update the Used Vehicle Team on internal repair orders.
Wear safety eyewear, hard-toed shoes, and slip-resistant footwear in dealership service departments.
Perform other duties, tasks, and projects as assigned.
Uphold Walser’s Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, and Be Open Minded.

Benefits

Paid time off (PTO).
Career growth and advancement opportunities, including career paths, mentorship, and development opportunities.
Up to $10,000 in fertility treatment and adoption expense assistance.
Medical, dental, and vision coverage.
Health Savings Account (HSA) and Flexible Spending Account (FSA) plans.
Additional wellness benefits.
Company-paid life insurance.
401(k) with employer match.
Paid branded Walser apparel program twice a year.
Employee discounts across products and services.
Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.
Volunteer opportunities through the Walser Foundation.
Employee Assistance Program (EAP).
Referral bonuses through the referral program.