Mazda Service Advisor

Schomp•Aurora, CO

5d•Onsite

About The Position

The Mazda Service Advisor works with customers to initiate automotive services and repairs, diagnose reported performance problems, prepare repair orders, and maintain positive customer relationships. The role emphasizes hospitality and providing a high level of guest service. The position is full-time and commission-based, located at 90 Havana St, Aurora, CO 80010, with a listed annual pay range of $65,000–$95,000. The posting is available until November 30, 2026.

Requirements

Automotive dealership Service Advisor experience.
A valid driver’s license that can be maintained.
An acceptable Motor Vehicle Record (MVR) that can be maintained.

Responsibilities

Initiate automotive services and repairs by identifying performance problems and the services requested.
Troubleshoot vehicle problems by listening to customers’ descriptions, clarifying symptoms, conducting inspections and test drives, reviewing maintenance records, and examining service schedules.
Prepare repair orders that describe symptoms, problems, causes discovered, and required repairs and services.
Maintain customer rapport by explaining estimates and expected vehicle return times, obtaining approval for estimates, exchanging contact information, answering questions and concerns, and arranging towing or temporary transportation.

Benefits

Medical insurance
Dental insurance
Life insurance
Pet insurance
401(k) with company match
Paid time off, including vacation, sick, and benefit days
Short-term and long-term disability
Accident insurance
On-site gym or gym reimbursement
Employee Assistance Program offering counseling sessions and financial and legal advice
Career, leadership, and development training
Employee discounts on vehicles, parts, and service
Potential bonuses and region-specific benefits