Ferman Mazda of Brandon- Experienced Service Advisor
About The Position
The Service Advisor serves as the primary point of contact between dealership guests and the service department. The role involves greeting guests, understanding vehicle concerns, recommending services, preparing repair orders, and maintaining clear communication throughout the repair process. The Service Advisor contributes to an exceptional guest experience and helps achieve department revenue and retention goals. The ideal candidate is guest-focused, organized, and knowledgeable about automotive service operations. The position is based in a fast-paced automotive dealership service department and includes both office-based and service lane responsibilities. It involves frequent interaction with guests, technicians, parts staff, and management, moderate to high noise levels, and occasional extended hours depending on customer demand and service workload.
Requirements
- Strong guest service, communication, and interpersonal skills.
- Ability to explain technical automotive information clearly.
- Strong organizational and multitasking abilities.
- Sales aptitude and ability to recommend additional services when appropriate.
- Proficiency with computer systems and dealership management software (DMS).
- Ability to work in a fast-paced, customer-driven environment.
- Strong problem-solving and conflict resolution skills.
- Professional demeanor and appearance.
- High school diploma or GED required.
- Minimum of 1–3 years of customer service or automotive experience preferred.
- Prior experience as a Service Advisor or in automotive service is strongly preferred.
Nice To Haves
- Associate’s degree or technical training in Automotive Technology.
- ASE certification or manufacturer training.
- Prior experience as a Service Advisor or in automotive service.
Responsibilities
- Greet guests and document vehicle concerns accurately and professionally.
- Write repair orders and clearly communicate service recommendations to guests.
- Provide accurate estimates for labor, parts, and repair timelines.
- Maintain ongoing communication with guests regarding vehicle status and updates.
- Coordinate with technicians to ensure proper diagnosis and efficient workflow.
- Review repair orders for accuracy, completeness, and compliance.
- Upsell recommended maintenance and services based on vehicle needs.
- Ensure guest concerns are addressed promptly and professionally.
- Schedule service appointments and manage daily shop workload.
- Coordinate with the parts department to ensure timely availability of required parts.
- Follow up with guests after service completion to ensure satisfaction.
- Handle warranty claims and documentation as needed.
- Maintain accurate records in the dealership management system (DMS).
- Work with service management to meet department performance goals.
- Ensure compliance with dealership policies and manufacturer guidelines.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
