Mazda Service Biller

Walser Automotive Group•White Bear Lake, MN

About The Position

Walser Automotive Group is hiring a Mazda Service Biller to support its service team and help ensure accurate, compliant repair-order processing and a positive customer experience. The position includes warranty and payment administration, rental coordination, and internal vehicle logistics. The role requires wearing safety eyewear and hard-toed, slip-resistant footwear in dealership service departments. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Two years of experience in an automotive dealership.
High school diploma, GED, or equivalent work experience.
Past experience working with a high level of urgency.
Strong verbal and written communication skills.
Experience interacting with customers and providing a positive experience.
Strong attention to detail and accuracy.
Beginner to intermediate technical proficiency and experience using Microsoft Outlook, Excel, and Word.
Proven experience working in a team environment.
Valid driver's license and acceptable driving record.

Nice To Haves

Intermediate-level skills in Microsoft Office (Outlook, Excel, and Word) may be preferred.

Responsibilities

Assist the service team with warranty knowledge and information.
Contact extended warranty companies to obtain claim approval.
Check vehicle and repair order information for compliance.
Ensure supporting documentation for repairs is attached to repair orders.
Correct labor operations, symptoms, and defect codes.
Verify technician repair documentation for cause, concern, and correction.
Book tickets after customers have left and ensure payment has been received.
Help process the P2P (Open Invoice) payable system.
Work with teammates to provide customers with the best possible experience.
Ensure the rental process is followed and completed, including keeping returned rentals clean, providing daily updates on rental days, and processing damage claims.
Write up and close pre-delivery vehicles.
Coordinate pickup and delivery of internal vehicles.
Update the Used Vehicle Team on internal repair orders.
Wear safety eyewear at all times in dealership service departments.
Wear hard-toed, slip-resistant footwear in dealership service departments.
Perform other duties, tasks, and projects as assigned.
Uphold Walser's core values: Do The Right Thing, Lead By Example, Display Positive Energy, and Be Open Minded.

Benefits

Paid time off (PTO).
Career growth and advancement opportunities, including career paths, mentorship, and development opportunities.
Up to $10,000 in fertility treatment and adoption assistance.
Medical, dental, and vision coverage, plus access to HSA and FSA plans.
Blue Cross Blue Shield medical coverage and additional wellness benefits.
Company-paid life insurance.
401(k) with employer match.
Paid clothing program with branded Walser apparel twice a year.
Employee discounts on products and services.
Employee Resource Groups.
Volunteer opportunities through the Walser Foundation.
Employee Assistance Program (EAP).
Referral bonuses through the referral program.