Service Charge Officer - Fixed Term Contract - 12 months

Bromford Flagship Livewest • Norwich, KS

1d • £28,000 - £32,000

About The Position

The Service Charge Officer will deliver a professional, compliant and customer-focused service charge process, helping ensure charges are fair, transparent and provide value for money. The role supports customers and colleagues with advice and guidance and works closely with finance and operational teams to manage service charge budgets, reconcile costs and prepare year-end accounts. The position is based in Norwich and is a 12-month fixed-term contract, working full-time, 37 hours per week, Monday to Friday.

The role also contributes to continuous improvement and the maintenance of best practice. The successful candidate will bring strong numerical and customer service skills, Excel and general IT ability, knowledge of service charge regulations and processes, and experience with housing management and accounting systems. A DBS check is required for the successful candidate.

The role offers a salary of £28,000 to £32,000 FTE per annum, 25 days’ holiday plus bank holidays (rising to 28 days after five years’ service), agile working, family-friendly policies, health and wellbeing support, and professional development opportunities.

Requirements

• Strong numerical ability and excellent customer service skills.
• Strong Excel and general IT skills.
• Excellent communication skills and the ability to build effective working relationships.
• Experience working collaboratively within teams and projects.
• Knowledge of service charge regulations and processes.
• Experience using housing management and accounting systems.
• AAT part-qualified or equivalent, as a minimum requirement.
• A DBS check is required for the successful candidate.

Nice To Haves

• Full AAT qualification or equivalent.

Responsibilities

• Manage service charge enquiries from internal and external customers.
• Review service charge costs to ensure accuracy and completeness.
• Work with finance colleagues to investigate and resolve discrepancies.
• Prepare annual service charge budgets.
• Reconcile actual expenditure against budgets for schemes with variable service charges.
• Produce year-end statements of account in line with leases, agreements and current legislation.
• Provide advice and guidance to development and operational teams on service charge matters.
• Support continuous improvement initiatives and help ensure best practice is maintained.

Benefits

• Ongoing personal and professional development.
• Access to learning and development opportunities through the organisation’s internal academy.
• Opportunities to strengthen collaboration, analytical and administration skills.
• Exposure to continuous improvement initiatives and housing sector best practice.
• 25 days’ holiday plus bank holidays, increasing to 28 days after five years’ service.
• Agile working.
• Family-friendly policies.
• Health and wellbeing support.
• Excellent professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed