M&E Services Coordinator - Fixed Term - 12 months

Bromford Flagship Livewest • Norwich, KS

18h • £28,955 • Hybrid

About The Position

At Bromford Flagship LiveWest, we're committed to helping people thrive by delivering services that make a real difference to the homes and communities we serve. We're looking for an organised and customer-focused M&E Service Coordinator to join our team and play a key role in supporting the delivery of mechanical and electrical services. As an M&E Service Coordinator, you'll act as a central point of contact for customers, colleagues, engineers and contractors, ensuring servicing, repairs and maintenance activities are planned, scheduled and completed efficiently. You'll manage jobs from creation through to completion, helping to deliver a reliable service that meets customer expectations and compliance requirements.

Requirements

• experience in a customer-focused administration, coordination or scheduling role.
• strong organisational skills and the ability to manage competing priorities.
• confidence using scheduling, job management or CRM systems alongside Microsoft Office applications.
• excellent communication skills and the ability to build positive working relationships.
• a proactive and solutions-focused approach to problem-solving.
• strong attention to detail and commitment to maintaining accurate records.
• a collaborative mindset and willingness to support colleagues to achieve shared objectives.

Responsibilities

• coordinating and scheduling servicing, repairs and maintenance work.
• managing appointments, follow-ups and rebooking missed visits.
• monitoring jobs through to completion and ensuring service standards are met.
• maintaining accurate records, systems and compliance documentation.
• supporting invoicing, purchase orders and performance reporting.
• communicating proactively with customers and stakeholders, providing updates and resolving queries.
• working closely with engineers, contractors and internal teams to deliver a seamless customer experience.
• supporting performance targets, compliance requirements and value-for-money service delivery.

Benefits

• competitive salary - £28,955.16 FTE
• 25 days holiday + Bank Holidays FTE (increasing to 28 days after 5 years service)
• agile working
• family friendly policies
• health and wellbeing support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed