M&E Services Coordinator

Bromford Flagship Livewest • Norwich, KS

15h • Hybrid

About The Position

The M&E Services Coordinator is a customer-focused coordination role supporting the delivery of mechanical and electrical services. Acting as a central point of contact for customers, colleagues, engineers and contractors, the coordinator plans and schedules servicing, repairs and maintenance, and manages jobs from creation through completion. The role helps ensure work is delivered efficiently, customer expectations are met, and compliance requirements are fulfilled.

The position is based in Norwich with agile working and is full-time, 40 hours per week, Monday to Friday. It is a permanent role. The successful candidate will support reliable service delivery and contribute to safe, secure and warm homes for customers. The role also offers the opportunity to develop expertise in M&E services, compliance and operational delivery as part of a supportive team.

Requirements

• Experience in a customer-focused administration, coordination or scheduling role.
• Strong organisational skills and the ability to manage competing priorities.
• Confidence using scheduling, job management or CRM systems and Microsoft Office applications.
• Excellent communication skills and the ability to build positive working relationships.
• A proactive, solutions-focused approach to problem-solving.
• Strong attention to detail and commitment to maintaining accurate records.
• A collaborative mindset and willingness to support colleagues in achieving shared objectives.

Responsibilities

• Coordinate and schedule servicing, repairs and maintenance work.
• Manage appointments, follow-ups and the rebooking of missed visits.
• Monitor jobs through to completion and ensure service standards are met.
• Maintain accurate records, systems and compliance documentation.
• Support invoicing, purchase orders and performance reporting.
• Communicate proactively with customers and stakeholders, provide updates and resolve queries.
• Work closely with engineers, contractors and internal teams to deliver a seamless customer experience.
• Support performance targets, compliance requirements and value-for-money service delivery.

Benefits

• Competitive salary of £28,955.16 per annum.
• 25 days of holiday plus bank holidays, increasing to 28 days after five years of service.
• Agile working.
• Family-friendly policies.
• Health and wellbeing support.
• Opportunities to develop skills and broaden experience.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed