SEM M&E

Infosys•Los Angeles, CA

About The Position

Infosys is seeking a Senior Manager, Client Services for its Media and Entertainment vertical. The role leads client interfaces within an assigned account, works with Group Managers and senior leaders to develop account plans, and manages client relationships against those plans. The position typically handles a single strategic account or part of a large account with a P&L of $50M or more. It focuses on relationships with media, entertainment, streaming, digital content, broadcasting, sports, studio, advertising/media-tech, and platform-led organizations. The Senior Manager sells IT services and solutions spanning digital transformation, AI-led services, cloud, data, customer experience, content technology, enterprise modernization, platform engineering, and managed services. The role is accountable for client relationship management, business development, account growth, opportunity management, delivery assurance, account planning and governance, pricing and commercial decisions, and revenue realization. It also coordinates across delivery, consulting, solutions, global delivery, and partner teams, and serves as a trusted advisor by bringing clients proactive ideas for audience engagement, content operations, streaming and platform modernization, AI-led productivity, cost optimization, digital customer experience, and operational resilience. Infosys supports Media and Entertainment organizations with AI-first services, cloud modernization, data and analytics, digital engineering, customer experience, cybersecurity, enterprise platforms, and managed services. Its services aim to help clients improve operational efficiency, strengthen customer and audience engagement, unlock revenue streams, and build future-ready digital ecosystems.

Requirements

Bachelor’s degree or foreign equivalent from an accredited institution; three years of progressive experience in the specialty may be substituted for each year of education.
14 or more years of experience, with strong sales, relationship management, or account management experience.
Significant business development and project management experience.
Experience in the relevant industry or vertical, preferably Media and Entertainment, streaming, broadcasting, studios, digital media, advertising/media-tech, sports/venue technology, publishing, gaming, or technology services.
A track record of interacting with and building relationships with C-level client contacts.
Hands-on experience creating proposals and leading proposal presentations.
Strong leadership, interpersonal, communication, and presentation skills.
Experience across a wide variety of IT and business consulting engagements.
Experience selling or managing services in one or more of these areas: AI, cloud, data, application modernization, digital engineering, enterprise platforms, customer experience, cybersecurity, managed services, or media technology solutions.
Ability to work in a complex matrix environment with delivery, consulting, solution, legal, commercial, alliance, and global delivery teams.
Must be authorized to work for any employer in the United States without employer-based visa sponsorship; Infosys cannot provide immigration sponsorship for this role.
The position may require relocation and/or travel to the work or project location.

Nice To Haves

MBA degree or foreign equivalent and 10 or more years of experience.
Knowledge of industry-specific go-to-market solutions.
Understanding of Media and Entertainment business issues and drivers, including streaming growth, content monetization, audience engagement, advertising technology, platform modernization, cost optimization, and digital operating models.
Global Delivery Model experience.
Experience managing large, multi-location consulting engagement teams.
Track record as an Account Manager in a rapidly growing client relationship.
Familiarity with hyperscaler ecosystems, enterprise SaaS platforms, media technology platforms, partner alliances, and product-led technology environments.
Ability to identify whitespace opportunities and develop proactive proposals addressing audience growth, content operations, productivity, cost optimization, speed-to-market, customer experience, and platform modernization.

Responsibilities

Manage client relationships, build a portfolio of up to $50M or more, and own the opportunity management cycle from prospecting and evaluation through proposal and close.
Build and expand trusted relationships with business, technology, digital, product, operations, procurement, and executive stakeholders in large Media and Entertainment accounts.
Drive sales of application services, cloud, data, AI, automation, cybersecurity, digital engineering, enterprise platforms, customer experience transformation, and managed services.
Identify and shape opportunities involving Generative AI, agentic AI, content intelligence, personalization, audience analytics, workflow automation, cloud modernization, data platforms, enterprise productivity, and platform modernization.
Collaborate with delivery stakeholders to fulfill client commitments, emphasizing service quality, business outcomes, productivity, operational efficiency, and value realization.
Create account plans covering required relationships, opportunities, pricing decisions, revenue forecasts, whitespace, competitive positioning, renewals and expansions, and risk mitigation.
Conduct market research, competitor analysis, client presentations, estimation efforts, proposals, and negotiations.
Partner with Delivery Managers to resolve people, process, technology, or infrastructure issues affecting project delivery.
Coordinate multiple client programs across delivery managers, consulting teams, horizontal competency units, global delivery teams, and partner ecosystems.
Drive account-scope revenue from business-unit go-to-market solutions, including AI-first services, cloud, data, digital experience, media platforms, cybersecurity, enterprise modernization, and cost optimization.
Work with Solutions Leaders, Consulting teams, and Delivery teams to develop customized solution pitches and support successful delivery, adoption, and revenue realization.
Develop account plans that include executive relationship mapping, opportunity pipeline, revenue forecasts, buying-center analysis, renewal and expansion strategy, competitive assessment, and risk assessment.
Make pricing and commercial decisions within the scope of the Master Services Agreement.
Provide pre-sales proposal support for new business development beyond the assigned account scope.
Provide input on future alliances with relevant technology, cloud, SaaS, media platform, product, and ecosystem partners.
Act as a trusted advisor, bringing clients proactive ideas concerning audience engagement, content operations, streaming and platform modernization, AI-led productivity, cost optimization, digital customer experience, and operational resilience.