Service Center Team Manager

Alfa Laval Spiral•Greenwood, IN

21h•Onsite

About The Position

The Service Center Team Manager leads the first-shift team and oversees repair-related activities across all Separation and PHE product lines. The manager leads, develops, and maintains a high-performing team in alignment with the overall Service strategy and Alfa Laval culture, while delivering an excellent customer experience and meeting service market demands. This is an onsite position in Greenwood, Indiana, working Monday through Friday from 6:00 a.m. to 4:00 p.m. The role is based in a Service Center and office environment, with approximately 70% of the time spent in the machine shop, welding area, or assembly area. There may be exposure to residues of customers’ products. The position may require moving parts weighing up to 50 pounds and some domestic travel to customers or other Service Centers, meetings, and training. Occasional international travel may also be required.

Requirements

At least 5 years of experience as a Team Manager leading large teams.
Strong leadership and management skills.
Strong customer service skills.
Strong communication and respectful interpersonal skills, both written and verbal.
Ability to prioritize work and meet deadlines.
Ability to read and work from blueprints.
Strong understanding of machining and welding techniques.
Advanced knowledge of Microsoft Office, particularly using Excel to create Pivot Tables.
Fundamental knowledge of financial principles and practices.
Fundamental knowledge of standard word processing software and spreadsheets.
Ability to work effectively in a team environment.
Ability to work within stressful situations.
Reside in the US or have an established presence in the area is currently prioritized.
Visa sponsorship is not available for this role.

Nice To Haves

Bachelor’s degree in Engineering Science or equivalent experience.
At least 5 years of hands-on repair or reconditioning experience in a manufacturing, job shop, or customer service environment.
Experience with improvement tools such as Lean manufacturing, 5S, Six Sigma, or Kaizen.

Responsibilities

Supervise workshop employees and daily shop operations.
Maintain an active presence on the shop floor to drive team performance and engagement.
Support and guide job scheduling and planning with the coordinating team.
Collaborate with HR and management on staffing, performance, and operational issues.
Recruit, interview, and select employees.
Maintain, track, and report employee utilization and business metrics.
Manage team performance issues appropriately and promptly.
Ensure shop operations comply with ISO 9001:2015 standards and other applicable regulatory requirements.
Maintain conformance of the Quality Management System by overseeing process documentation, corrective actions, and continuous improvement initiatives.
Ensure proper documentation and control of shop procedures, training materials, and job roles in alignment with ISO standards.