Service Center Manager

QAS MANAGEMENT COMPANY INC•Fayetteville, NC

23h•$50,000 - $60,000•Onsite

About The Position

The Service Center Manager oversees the efficient management and operation of a Valvoline Instant Oil Change service center. The role is responsible for operational and financial performance, profitability, team success, and maintaining high standards of customer service, safety, and compliance. The manager fosters a collaborative work environment, mentors employees, and ensures adherence to company policies and procedures. The position also includes hands-on automotive services such as oil changes, preventive maintenance and fluid services, filters and air conditioning, batteries, lights and visibility, tires, and vehicle inspections in states where required. The manager works in a shop environment and must be flexible for open scheduling, including varying shifts, evenings, weekends, and holidays as needed.

Requirements

Proven leadership and management experience.
Strong understanding of the operational and financial aspects of managing a service center.
Knowledge of federal, state, and local regulations related to Human Resources, Legal, and Environmental compliance.
Experience mentoring and leading teams, with a focus on fostering a collaborative work environment.
Ability to maintain a clean, customer-friendly service center.
Strong oral and written communication skills and the ability to interact effectively with employees and customers.
Ability to develop and implement local marketing programs.
Skill in managing staff schedules, inventory, and day-to-day operational challenges.
Ability to adhere to and enforce company policies, procedures, and safety standards.
Experience conducting employee training and using training systems such as Super Pro.
High school diploma or equivalent required; the posting also identifies one to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to stand for extended periods, climb stairs, occasionally lift up to 50 pounds, crouch, bend, twist, and work with hands above the head.
Ability to work in a non-climate-controlled environment with occasional exposure to fumes and loud noises.
Flexibility to work varying shifts, including evenings, weekends, and holidays as needed.

Nice To Haves

Additional automotive certifications or managerial training.

Responsibilities

Manage the overall service center to meet cost and profitability objectives.
Understand and follow state and federal laws and ensure compliance with corporate Human Resources, Legal, and Environmental requirements.
Mentor employees and foster a collaborative work environment.
Maintain a clean, welcoming workspace for customers.
Develop local marketing programs to increase service center awareness.
Conduct training sessions for service center employees and technicians, using the Super Pro Training System.
Schedule staff, order service center inventory, and manage day-to-day operational challenges.
Ensure employees follow VIOC policies and procedures.
Follow company policies and procedures outlined in the Standard Operating Procedures.
Perform or oversee oil changes, preventive maintenance and fluid services, filter and air-conditioning services, battery services, lights and visibility services, tire services, and required vehicle safety or emissions inspections.
Perform other tasks assigned by the company.