Service Center Manager

Henley VIOC•Torrance, CA

11d

About The Position

Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is hiring a Service Center Manager to manage day-to-day service center operations and drive the success of the team and center. The position combines team leadership with hands-on vehicle maintenance and customer service in a fast-paced automotive environment. The employer describes the role as an opportunity to develop as a leader and advance within the company. The manager provides customer service, performs and oversees vehicle services, monitors inventory, and maintains a clean and safe work environment. The work takes place indoors and outdoors in varying temperatures and may involve noise, moving vehicles and machinery, electrical current, heat, chemicals, fumes, dust, and restricted ventilation. Duties may require working in narrow passageways and on catwalks.

Requirements

Two years of managerial or supervisory experience in the quick-lube or automotive business.
Positive attitude and willingness to learn and work as part of a customer-focused team.
Attention to detail and ability to follow instructions.
Problem-solving skills and strong customer service and communication skills.
Ability to work in a fast-paced environment and handle multiple tasks.
Basic computer knowledge or aptitude.
Reliable transportation.
Ability to perform the physical functions described, including moving items up to approximately 50 pounds, working in tight spaces, and accessing catwalks, stairs, or stepstools.

Responsibilities

Manage day-to-day service center operations and drive team and center success.
Provide exceptional customer service and address customer concerns or questions.
Perform oil changes, filter replacements, lubrication services, tire rotations, fluid checks, and other basic vehicle maintenance.
Inspect vehicles for potential issues and perform additional services on cooling systems and transmissions.
Inspect and replace vehicle lights, wipers, engine air filters, and cabin air filters.
Add the proper amount of engine oil based on vehicle specifications and lubricate chassis or driveline components as needed.
Perform second checks to verify services have been completed correctly.
Keep track of inventory and ensure supplies are available.
Maintain a clean and organized work environment and follow safety protocols.
Learn and follow the VIOC SuperPro process and achieve SuperPro certification.

Benefits

Paid on-the-job training.
No late evenings; most locations close by 7 p.m.
Competitive pay of $28.50 per hour.
Earned Wage Access through DailyPay.
Promotion from within; 95% of upper-level management started in entry-level positions.
Safety shoes, uniforms, and personal protective equipment.
Tuition reimbursement.
Employee discount of 50% off most services for up to two vehicles.
Medical, dental, and vision coverage.
401(k) savings plan.