Service Center Manager
About The Position
Applied Industrial Technologies is seeking an experienced customer service leader to oversee the day-to-day operations of a service center and lead a team of customer service specialists. The role combines service management, customer support across pre-sale, point-of-sale, and post-sale activities, and coaching and mentoring of the service team. It includes responsibility for service center operations, financial performance, customer and shipment metrics, personnel development, inventory and accounting, and vendor relationships. The position reports directly to the General Manager.
Requirements
- At least 2 years of proven sales or customer service leadership experience in an industrial environment or parts counter.
- High school diploma or GED.
- Solid understanding of financial and accounting concepts.
- Computer proficiency and ability to quickly learn the company's ordering system.
- Strong administrative, project management, coaching, mentoring, and motivational leadership abilities.
- Detail-oriented, with solid analytical and problem-solving skills.
- Excellent verbal and written communication, interpersonal, and negotiation skills.
- Ability to establish rapport and build strong relationships with service staff and a wide variety of customers.
Nice To Haves
- Industrial sales or distribution experience.
- Service center experience.
- ERP or SAP experience.
Responsibilities
- Manage internal service center operations to meet or exceed P&L objectives.
- Develop leadership competencies that support individual and team goals.
- Meet customer and shipment metrics, including time to fill, order expediting, and quoting.
- Develop, implement, and monitor programs and activities related to product promotion, inside sales, office and warehouse functions, and customer service, and measure results.
- Hire, train, and develop service center personnel.
- Assist account managers in identifying, acquiring, and retaining customers.
- Manage inventory, receivables, expenses, and profit-and-loss accounting.
- Review and complete monthly reports and oversee petty cash balancing.
- Maintain customer relations at a high level.
- Use key metrics to evaluate operations and recommend best practices.
- Manage vendor relationships.
- Create a positive, dynamic, and fun work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
