Service Center Manager

1100 Applied Industrial Technologies, Inc.•Sheboygan, WI

3d•Onsite

About The Position

Applied Industrial Technologies is seeking a Service Center Manager to lead our Customer Service team in Sheboygan, WI! In this position, you will oversee day-to-day operations of one of our service centers while also providing leadership to our team of customer service specialists. This will allow you to showcase not only your administrative and project management skills, but also your coaching and mentoring capabilities.

Requirements

2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter
High school diploma or GED
Solid understanding of financial and accounting concepts
Computer proficiency and the ability to quickly learn our ordering system
Analytical & problem solving skills
Excellent verbal and written communication

Nice To Haves

Industrial sales/distribution experience preferred
Service center experience preferred
ERP/SAP experience preferred

Responsibilities

Manage internal service center operations to meet/exceed P&L objectives
Champion the development of leadership competencies that drive individual and team goals
Meet customer and shipment metrics, including time to fill, expediting orders, and quoting
Develop, implement, and monitor programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service – as well measuring the results
Hire, train, and develop service center personnel
Assist account managers in the identification, acquisition, and retention of customers
Manage inventory, receivables, expenses, and profit/loss accounting
Review and complete monthly reports as well as oversee petty cash balancing
Ensure that customer relations are maintained at a high level
Utilize key metrics to evaluate and recommend best practices for operations
Manage vendor relationships
Create a positive, dynamic, and fun work environment