Service Center Manager

Valvoline Instant Oil Change - Henley Enterprises • Los Angeles, CA

6d

About The Position

The Service Center Manager is responsible for managing the day-to-day operations of a Valvoline Instant Oil Change service center and driving the success of the team and location. The role includes customer service, vehicle maintenance services, inspections, inventory management, and maintaining a clean and safe work environment. Henley Companies provides paid on-the-job training and opportunities for career growth, including promotion from within.

Requirements

• Two years of managerial or supervisory experience in the quick-lube or automotive business.
• Positive attitude.
• Willingness to learn and work as part of a customer-focused team.
• Attention to detail and ability to follow instructions.
• Excellent problem-solving skills.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Ability to learn and follow the VIOC SuperPro process for all services.
• Must achieve SuperPro certification.
• Basic computer knowledge or aptitude.
• Reliable transportation.

Responsibilities

• Manage the day-to-day operations of the service center and drive the success of the team and location.
• Provide exceptional customer service and address customer concerns or questions.
• Perform oil changes, filter replacements, and lubrication services.
• Inspect vehicles for potential issues or areas requiring attention.
• Perform basic maintenance tasks, including tire rotations and fluid-level checks.
• Keep track of inventory and ensure supplies are readily available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines.
• Inspect and replace vehicle lights and wipers.
• Check fluid levels and add fluids when necessary.
• Inspect or replace engine air and cabin air filters.
• Add the correct amount of engine oil according to vehicle make and model specifications.
• Remove, rotate, lift, and reinstall tires for tire rotation services.
• Lubricate chassis and driveline components as needed.
• Perform additional services on cooling systems and transmissions.
• Perform second checks by visually verifying services and making proper callouts.
• Move between service bays to work on multiple vehicles.
• Communicate verbally to ensure services are completed accurately, safely, and in the proper order.

Benefits

• Paid on-the-job training.
• No late evenings; most locations close by 7 p.m.
• Competitive pay of $28.50 per hour.
• Earned Wage Access through DailyPay.
• Promotion-from-within opportunities.
• Safety shoes, uniforms, and personal protective equipment.
• Tuition reimbursement.
• Employee discount of 50% off most services for up to two vehicles.
• Medical, dental, and vision coverage.
• 401(k) savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed