Service Center Manager

Henley VIOC • Camarillo, CA

3d

About The Position

Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is seeking a Service Center Manager to manage day-to-day service center operations and drive the success of the team and location. The role offers an opportunity to develop as a leader and progress within the company. Managers also perform and oversee vehicle maintenance services, support customers, manage inventory, and maintain a safe, clean work environment.

The position involves working indoors and outdoors in varying temperatures, with noise, fumes, odors, dust, mists, gases, restricted ventilation, moving vehicles and machinery, electrical current, high heat, and chemical exposure. Work may take place in narrow aisles or on catwalks. The role requires frequent movement between service bays, climbing stairs or stepstools, working above the head and underneath vehicles, and moving items weighing up to approximately 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Two years of managerial or supervisory experience in the quick-lube or automotive business.
• Positive attitude and willingness to learn and work as part of a customer-focused team.
• Attention to detail and ability to follow instructions.
• Strong problem-solving skills.
• Strong customer-service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Ability to learn and follow the VIOC SuperPro process for all services and achieve SuperPro certification.
• Reliable transportation.
• Ability to perform the listed essential physical functions, including moving or transporting items up to approximately 50 pounds.

Responsibilities

• Manage day-to-day service center operations and drive the success of the team and service center.
• Provide exceptional customer service and address customer concerns or questions.
• Perform oil changes, filter replacements, lubrication services, tire rotations, and fluid checks.
• Inspect vehicles for potential issues and perform basic maintenance tasks.
• Inspect and replace vehicle lights, wipers, engine air filters, and cabin air filters.
• Add the correct amount of oil based on vehicle specifications.
• Lubricate chassis and driveline components and perform additional cooling-system and transmission services.
• Perform second checks, visually verify completed services, and make proper callouts to confirm work was performed correctly.
• Move between service bays to perform services on multiple vehicles.
• Track inventory and ensure supplies are available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines.
• Communicate verbally to ensure services are performed accurately, safely, and in the proper order.

Benefits

• Paid on-the-job training.
• No late evenings; most locations close by 7 p.m.
• Pay of $28.50 per hour.
• Earned Wage Access through DailyPay.
• Promotion from within; 95% of upper-level management started in an entry-level position.
• Safety shoes, uniforms, and personal protective equipment.
• Tuition reimbursement.
• Employee discount of 50% off most services for up to two vehicles.
• Medical, dental, and vision coverage.
• 401(k) savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed