Service Center Manager

Valvoline Instant Oil Change - Henley Enterprises•Thousand Oaks, CA

About The Position

The Service Center Manager manages the day-to-day operations of a service center and drives the success of the team and location. The role combines customer service, vehicle maintenance services, inventory oversight, and maintaining a clean and safe work environment. Henley Companies describes the position as an opportunity to develop as a leader and pursue advancement within the company. The manager performs and verifies automotive services, including oil changes, filter replacements, lubrication, tire rotations, fluid checks, and additional services on cooling systems and transmissions. The role requires working across service bays and around vehicles, using tools in tight spaces, and communicating with team members to ensure work is performed accurately and safely. The work takes place both indoors and outdoors and in varying temperatures. It may involve loud noise, moving mechanical parts and vehicles, electrical current, heat, chemicals, fumes, odors, dust, mists, gases, restricted ventilation, and narrow passageways such as catwalks. The position requires frequent physical activity, including lifting or transporting items up to approximately 50 pounds and working above or beneath vehicles.

Requirements

Two years of managerial or supervisory experience in the quick lube or automotive business.
Positive attitude.
Willingness to learn and work as part of a customer-focused team.
Basic computer knowledge or aptitude.
Attention to detail and ability to follow instructions.
Excellent problem-solving skills.
Strong customer service and communication skills.
Ability to work in a fast-paced environment and handle multiple tasks.
Reliable transportation.
Ability to move or transport items up to approximately 50 pounds.
Ability to perform required physical tasks, including working above or beneath vehicles, moving between bays, and using tools in tight spaces.

Responsibilities

Manage day-to-day service center operations and drive team and service center success.
Provide exceptional customer service and address customer concerns or questions.
Perform oil changes, filter replacements, and lubrication services for vehicles.
Inspect vehicles for potential issues or areas requiring attention.
Perform basic maintenance tasks such as tire rotations and fluid level checks.
Keep track of inventory and ensure supplies are available.
Maintain a clean and organized work environment.
Follow safety protocols and guidelines.
Inspect and replace car lights and wipers.
Check fluid levels and add fluids as needed.
Inspect or replace engine air filters and cabin air filters.
Add the proper amount of engine oil based on vehicle make and model specifications.
Remove, rotate, lift, and reinstall tires for tire rotation service.
Lubricate necessary chassis and driveline components.
Perform additional services on cooling systems and transmissions.
Perform second checks by visually verifying work and making proper callouts to confirm services were completed correctly.
Move between bays to perform services on multiple vehicles.
Communicate verbally and receive verbal communication to ensure services are performed accurately, safely, and in the proper order.
Learn and follow the VIOC SuperPro process for all services and achieve SuperPro certification.

Benefits

Paid on-the-job training.
No late evenings; most locations close by 7 p.m.
Competitive pay of $28.50 per hour.
Earned Wage Access through DailyPay.
Promotion from within; 95% of upper-level management started in an entry-level position.
Safety shoes, uniforms, and personal protective equipment.
Tuition reimbursement.
Employee discount of 50% off most services for up to two vehicles.
Medical, dental, and vision coverage.
401(k) savings plan. Benefits may differ depending on location and terms and conditions may apply.