Service Center Manager

Henley VIOC • Murrieta, CA

2d

About The Position

Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is hiring a Service Center Manager to manage day-to-day service center operations and drive the success of the team and location. The role offers an opportunity to develop as a leader and advance within the company. Managers also perform vehicle maintenance and service tasks, including oil changes, inspections, tire rotations, and other basic and additional vehicle services. The work takes place in a service center with indoor and outdoor conditions, varying temperatures, noise, mechanical and chemical hazards, atmospheric conditions, and narrow passageways such as catwalks.

Requirements

• Two years of managerial or supervisory experience in the quick-lube or automotive business.
• Positive attitude.
• Willingness to learn and work as part of a customer-focused team.
• Attention to detail and ability to follow instructions.
• Problem-solving skills.
• Strong customer-service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Ability to learn and follow the VIOC SuperPro process for all services and achieve SuperPro certification.
• Reliable transportation.
• Ability to move or transport items weighing up to approximately 50 pounds.
• Ability to work for extended periods with arms above the head and to position oneself for services under the hood, around tires, and underneath vehicles.
• Ability to work with tools in tight, sometimes hard-to-reach areas and to frequently ascend and descend stairs, catwalks, or stepstools.

Responsibilities

• Manage day-to-day operations and drive the success of the team and service center.
• Provide exceptional customer service and address customer concerns or questions.
• Perform oil changes, filter replacements, and lubrication services.
• Inspect vehicles for potential issues or areas requiring attention.
• Perform basic maintenance, including tire rotations and fluid-level checks.
• Keep track of inventory and ensure supplies are available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines.
• Inspect and replace car lights and wipers; check and add fluids as needed.
• Inspect or replace engine air filters and cabin air filters.
• Add the correct amount of oil according to vehicle make and model specifications.
• Remove, rotate, lift, and reinstall tires for tire rotation services.
• Lubricate necessary chassis and driveline components.
• Perform additional services on cooling systems and transmissions.
• Perform second checks, visually verifying services and making proper callouts.
• Move between service bays to perform services on multiple vehicles.
• Communicate verbally to ensure services are performed accurately, safely, and in the proper order.

Benefits

• Paid on-the-job training.
• No late evenings; most locations close by 7 p.m.
• Competitive pay of $28.50 per hour.
• Earned Wage Access through DailyPay.
• Promotion from within; 95% of upper-level management started in an entry-level position.
• Safety shoes, uniforms, and personal protective equipment.
• Tuition reimbursement.
• Employee discount of 50% off most services for up to two vehicles.
• Medical, dental, and vision coverage.
• 401(k) savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed