Service Center Manager
Henley VIOC•Thousand Oaks, CA
About The Position
The Service Center Manager manages the day-to-day operations of a Valvoline Instant Oil Change service center and drives the success of the team and center. The role includes providing customer service and performing vehicle maintenance services, inspections, and basic upkeep of the work environment. The position involves working in and around vehicles, using tools, following safety procedures, and completing the VIOC SuperPro process and certification.
Requirements
- Two years of managerial or supervisory experience in the quick-lube or automotive business.
- Positive attitude.
- Willingness to learn and work as part of a customer-focused team.
- Basic computer knowledge or aptitude.
- Attention to detail and ability to follow instructions.
- Strong problem-solving skills.
- Strong customer service and communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Ability to learn and follow the VIOC SuperPro process for all services.
- Reliable transportation.
- Ability to move or transport items weighing up to approximately 50 pounds.
- Ability to work for extended periods with arms raised above the head and to position oneself to perform services under the hood, around tires, or underneath vehicles.
- Ability to frequently use stairs, catwalks, or stepstools and work in narrow aisles or passageways.
- Ability to work amid noise, moving mechanical parts and vehicles, electrical current, high heat, chemicals, fumes, odors, dust, mists, gases, and restricted ventilation, in indoor and outdoor areas and varying temperatures.
Responsibilities
- Provide exceptional customer service and address customer concerns and questions.
- Perform oil changes, filter replacements, and lubrication services.
- Inspect vehicles for potential issues or areas requiring attention.
- Perform basic maintenance, including tire rotations and fluid-level checks.
- Track inventory and ensure supplies are available.
- Maintain a clean and organized work environment.
- Follow safety protocols and guidelines.
- Inspect and replace vehicle lights and wipers.
- Check fluid levels and add fluids when needed.
- Inspect and replace engine air and cabin air filters.
- Add the correct amount of engine oil according to vehicle specifications.
- Remove, rotate, lift, and reinstall tires for tire rotation service.
- Lubricate necessary chassis and driveline components.
- Perform additional services on cooling systems and transmissions.
- Perform second checks, visually verifying services and making proper callouts to confirm work was completed correctly.
- Move between service bays to work on multiple vehicles.
- Use tools to complete services in tight or hard-to-reach areas.
- Communicate verbally to ensure services are completed accurately, safely, and in the proper order.
- Achieve SuperPro certification.
Benefits
- Paid on-the-job training.
- No late evenings; most locations close by 7 p.m.
- Competitive pay of $28.50 per hour.
- Earned Wage Access through DailyPay.
- Promotion opportunities from within; 95% of upper-level management started in entry-level positions.
- Safety shoes, uniforms, and personal protective equipment.
- Tuition reimbursement.
- Employee discount of 50% off most services for up to two vehicles.
- Medical, dental, and vision coverage.
- 401(k) savings plan.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
