Service Center Manager

Valvoline Instant Oil Change - Henley Enterprises • Murrieta, CA

28d

About The Position

The Service Center Manager oversees the day-to-day operations of a Valvoline Instant Oil Change service center and drives the success of the team and location. The role combines customer service and team leadership with hands-on vehicle maintenance, including oil changes, inspections, and other basic services. Henley Companies offers paid on-the-job training and opportunities for career development and advancement.

Requirements

• Two years of managerial or supervisory experience in the quick-lube or automotive business.
• Positive attitude.
• Willingness to learn and work as part of a customer-focused team.
• Basic computer knowledge or aptitude.
• Attention to detail and ability to follow instructions.
• Excellent problem-solving skills.
• Strong customer-service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Reliable transportation.
• Ability to perform the physical functions described, including moving items up to approximately 50 pounds and working in tight or hard-to-reach areas.

Responsibilities

• Manage day-to-day service center operations and support the success of the team and service center.
• Provide exceptional customer service and address customer concerns and questions.
• Perform oil changes, filter replacements, and lubrication services.
• Inspect vehicles for potential issues or areas requiring attention.
• Conduct basic maintenance tasks, including tire rotations and fluid-level checks.
• Track inventory and ensure supplies are available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines.
• Inspect and replace vehicle lights and wipers.
• Check and replenish vehicle fluids as needed.
• Inspect or replace engine air filters and cabin air filters.
• Add the correct amount of oil based on the vehicle's make and model specifications.
• Remove, rotate, lift, and reinstall tires for tire-rotation services.
• Lubricate chassis and driveline components as needed.
• Perform additional services on cooling systems and transmissions.
• Perform second checks, visually verifying and calling out that services were completed correctly.
• Move between service bays to work on multiple vehicles.
• Learn and follow the VIOC SuperPro process for all services and achieve SuperPro certification.

Benefits

• Paid on-the-job training.
• No late evenings; most locations close by 7 p.m.
• Competitive pay of $28.50 per hour.
• Earned Wage Access through DailyPay.
• Promotion-from-within opportunities; 95% of upper-level management started in entry-level positions.
• Safety shoes, uniforms, and personal protective equipment.
• Tuition reimbursement.
• Employee discount of 50% off most services for up to two vehicles.
• Medical, dental, and vision coverage.
• 401(k) savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed