Service Center Manager

THE TAYLOR GROUP INC•Bossier City, LA

12d•Onsite

About The Position

The Service Center Manager leads a service center that serves as the liaison between customers and the company in its territory. The manager directs the supply of parts and labor to service and repair Taylor products, including repairing, rebuilding, or replacing accessories and attachments. The service center maintains parts inventory, stocks service trucks, responds to customer calls, dispatches service personnel, and sells, ships, or delivers parts to customers. The manager is expected to know company policies and practices affecting customer service, the Taylor product line and its components, and how products are used in the field. The role may involve visiting customers with a Taylor salesperson, advising customers on problems, and performing field service work, including estimates for major repairs. It also requires strong customer-relations skills and the administrative and managerial ability to supervise assigned employees. This position reports to the General Manager, Sudden Service, Inc. The parts supervisor, service supervisor, field service mechanics, administrative clerk, and shipping and receiving clerks report to the Service Center Manager; additional personnel may be added as needed.

Requirements

Thorough knowledge of Taylor products.
Strong mechanical skills.
Previous experience supervising employees.
Computer knowledge.

Nice To Haves

A degree is a plus.
Work experience with material handling equipment may be substituted for educational requirements.

Responsibilities

Staff, train, develop, and evaluate warehouse and service personnel; recommend appropriate recognition and rewards.
Plan and organize schedules and activities for service personnel working in the field and shop, and follow up to ensure customer needs are met.
Provide and maintain facilities and equipment for receiving, storing, and issuing parts.
Establish appropriate territory inventory levels and maintain them through accurate records of parts requisitions, receipts, and issuance.
Receive direct orders, sell parts over the counter, and ship or deliver parts.
Advise customers on service work and request service technicians as needed.
Prepare and submit periodic reports on parts, time, travel, malfunctions, and related matters for billing or payroll and for updating inventory and service-history files.
Evaluate service center performance and initiate improvements that support company profit objectives.
Cooperate with the company salesperson in the territory to build the company image and increase sales.
Administer the assigned area of authority with intensity, consistency, good judgment, and common sense, and teach subordinates good management practices.
Serve as a customer-service liaison and address customer problems; accompany a Taylor salesperson on customer visits when required.
Dispatch service personnel on a first-come, first-served basis, adjusting for emergencies.
Perform field service work when needed, especially preparing estimates for major repair jobs.