Service Center Manager
1110 Applied Industrial Technologies - Dixie, Inc.•Kingsport, TN
•Onsite
About The Position
Applied Industrial Technologies is seeking an experienced Customer Service Manager to oversee day-to-day operations at one of its service centers and lead a team of customer service specialists. The role combines service center operations, customer support before, during, and after sales, and leadership and coaching of customer service representatives. It reports directly to the General Manager. The position is expected to be performed on site and is not eligible for relocation benefits.
Requirements
- At least 2 years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter.
- High school diploma or GED.
- Solid understanding of financial and accounting concepts.
- Computer proficiency and ability to quickly learn the company’s ordering system.
- Strong motivational leadership, administrative, project management, and mentoring abilities.
- Detail-oriented, with solid analytical and problem-solving skills.
- Excellent verbal and written communication, interpersonal, and negotiation skills.
- Ability to establish rapport and build solid relationships with service staff and a wide variety of customers.
- Must be authorized to work in the United States; work visa sponsorship is not available.
Nice To Haves
- Industrial sales or distribution experience.
- Service center experience.
- ERP or SAP experience.
Responsibilities
- Manage internal service center operations to meet or exceed P&L objectives.
- Champion the development of leadership competencies that drive individual and team goals.
- Meet customer and shipment metrics, including time to fill, order expediting, and quoting.
- Develop, implement, and monitor programs and activities related to product promotion, inside sales, office and warehouse functions, and customer service, and measure results.
- Hire, train, and develop service center personnel.
- Assist account managers in identifying, acquiring, and retaining customers.
- Manage inventory, receivables, expenses, and profit/loss accounting.
- Review and complete monthly reports and oversee petty cash balancing.
- Ensure customer relations are maintained at a high level.
- Use key metrics to evaluate and recommend operational best practices.
- Manage vendor relationships.
- Create a positive, dynamic, and fun work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
