Service Center Manager

Valvoline Instant Oil Change - Henley Enterprises • Los Angeles, CA

6d

About The Position

The Service Center Manager is responsible for managing the day-to-day operations of a Valvoline Instant Oil Change service center and driving the success of the team and location. The role combines customer service and team leadership with hands-on vehicle maintenance, including oil changes, inspections, and other basic automotive services. Paid on-the-job training is provided, and the position offers opportunities to develop as a leader and advance within the company.

Requirements

• Two years of managerial or supervisory experience in the quick-lube or automotive business.
• Positive attitude and willingness to learn and work as part of a customer-focused team.
• Attention to detail and ability to follow instructions.
• Problem-solving skills.
• Strong customer-service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Ability to learn and follow the VIOC SuperPro process for all services.
• Must achieve SuperPro certification.
• Basic computer knowledge or aptitude.
• Reliable transportation.

Responsibilities

• Manage day-to-day service center operations and drive the success of the team and location.
• Provide exceptional customer service and address customer concerns or questions.
• Perform oil changes, filter replacements, and lubrication services.
• Inspect vehicles for potential issues or areas requiring attention.
• Perform basic maintenance, including tire rotations and fluid-level checks.
• Track inventory and ensure supplies are available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines.
• Inspect and replace vehicle lights and wipers.
• Check fluid levels and add fluids as needed.
• Inspect or replace engine air filters and cabin air filters.
• Add the specified amount of oil based on the vehicle's make and model.
• Remove, rotate, lift, and reinstall tires for tire rotation services.
• Lubricate necessary chassis and driveline components.
• Perform additional cooling-system and transmission services.
• Perform second checks, visually verifying work and making proper callouts to ensure services are completed correctly.
• Move between service bays to work on multiple vehicles.
• Communicate verbally to ensure services are performed accurately, safely, and in the proper order.

Benefits

• Paid on-the-job training
• No late evenings; most locations close by 7 p.m.
• Competitive pay of $28.50 per hour
• Earned Wage Access through DailyPay
• Promotion-from-within opportunities
• Safety shoes, uniforms, and personal protective equipment
• Tuition reimbursement
• Employee discount of 50% off most services for up to two vehicles
• Medical, dental, and vision coverage
• 401(k) savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed