Service Center Manager

FCX Performance • Everett, WA

7d

About The Position

Applied Industrial Technologies is seeking an experienced Service Center Manager to oversee day-to-day operations at two service centers and lead a team of customer service specialists. The role combines service center management with customer support across pre-sale, point-of-sale, and post-sale activities. The manager is responsible for operational performance, customer service, sales support, and coaching and developing the service team. The position reports directly to the General Manager.

Requirements

• At least 2 years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter.
• High school diploma or GED.
• Solid understanding of financial and accounting concepts.
• Computer proficiency and ability to quickly learn the company's ordering system.
• Strong leadership, administrative, project management, and mentoring abilities.
• Detail-oriented, with solid analytical and problem-solving skills.
• Excellent verbal and written communication, interpersonal, and negotiation skills.
• Ability to establish rapport and build relationships with service staff and a wide variety of customers.

Nice To Haves

• Industrial sales or distribution experience.
• Service center experience.
• ERP or SAP experience.

Responsibilities

• Manage internal service center operations to meet or exceed profit-and-loss objectives.
• Develop leadership competencies that support individual and team goals.
• Meet customer and shipment metrics, including time to fill, expediting orders, and quoting.
• Develop, implement, and monitor programs and activities related to product promotion, inside sales, office and warehouse functions, and customer service, and measure results.
• Hire, train, and develop service center personnel.
• Assist account managers in identifying, acquiring, and retaining customers.
• Manage inventory, receivables, expenses, and profit-and-loss accounting.
• Review and complete monthly reports and oversee petty cash balancing.
• Maintain customer relations at a high level.
• Use key metrics to evaluate and recommend operational best practices.
• Manage vendor relationships.
• Create a positive, dynamic, and fun work environment.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Time off
• Employee assistance program
• Potential bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED