Service Center Manager

GN0013-N Hollywood • North Hollywood, CA

5d

About The Position

The Service Center Manager is responsible for managing the day-to-day operations of a Valvoline Instant Oil Change service center and driving the success of the team and location. The role includes customer service, vehicle maintenance services, inspections, inventory oversight, and maintaining a safe, clean, and organized work environment. The position involves performing hands-on automotive services and working in service bays, including beneath vehicles and on catwalks.

Requirements

• Two years of managerial or supervisory experience in the quick-lube or automotive business.
• Positive attitude and willingness to learn and work as part of a customer-focused team.
• Attention to detail and ability to follow instructions.
• Strong problem-solving, customer-service, and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic computer knowledge or aptitude.
• Ability to learn and follow the VIOC SuperPro process and achieve SuperPro certification.
• Reliable transportation.
• Ability to perform the physical and environmental demands described, including lifting or transporting items up to approximately 50 pounds, working in tight spaces and on catwalks, and exposure to noise, temperature variation, moving vehicles and machinery, heat, chemicals, and atmospheric conditions.

Responsibilities

• Manage day-to-day service center operations and support the success of the team and service center.
• Provide exceptional customer service and address customer concerns and questions.
• Perform oil changes, filter replacements, lubrication services, tire rotations, fluid checks, and other basic maintenance services.
• Inspect vehicles for potential issues and perform additional services on cooling systems and transmissions.
• Perform second checks to verify that required services have been completed correctly.
• Keep track of inventory and ensure supplies are available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines.

Benefits

• Paid on-the-job training
• No late evenings; most locations close by 7 p.m.
• Competitive pay of $28.50 per hour
• Earned Wage Access through DailyPay
• Promotion from within; 95% of upper-level management started in entry-level positions
• Safety shoes, uniforms, and personal protective equipment
• Tuition reimbursement
• Employee discount of 50% off most services for up to two vehicles
• Medical, dental, and vision coverage
• 401(k) savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed