Service Center Manager
About The Position
The Service Center Manager manages the day-to-day operations of a Valvoline Instant Oil Change service center and drives the success of the team and center. The role includes providing customer service, performing vehicle maintenance and inspections, managing inventory, and maintaining a clean and safe work environment. Henley Companies describes this position as an opportunity to develop as a leader and advance within the company. The manager performs oil changes, filter replacements, lubrication, tire rotations, fluid checks, and other services, and verifies that services have been completed correctly. Work takes place inside and outside, in varying temperatures, and may involve noise, moving vehicles and mechanical parts, electrical current, heat, chemicals, fumes, dust, and restricted ventilation. The position also requires working in narrow aisles or passageways such as catwalks.
Requirements
- Positive attitude and willingness to learn and work as part of a customer-focused team.
- Two years of managerial or supervisory experience in the quick-lube or automotive business.
- Attention to detail and ability to follow instructions.
- Excellent problem-solving skills.
- Strong customer-service and communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Basic computer knowledge or aptitude.
- Ability to learn and follow the VIOC SuperPro process for all services and achieve SuperPro certification.
- Reliable transportation.
Responsibilities
- Manage the day-to-day operations of the service center and drive team and center success.
- Provide exceptional customer service and address customer concerns or questions.
- Perform oil changes, filter replacements, lubrication services, tire rotations, fluid checks, and other vehicle services.
- Inspect vehicles for potential issues or areas requiring attention.
- Track inventory and ensure supplies are available.
- Maintain a clean and organized work environment.
- Follow safety protocols and guidelines.
- Perform second checks, visually verifying and calling out services to ensure they were completed correctly.
- Move between bays to perform services on multiple vehicles and communicate to ensure work is performed accurately, safely, and in the proper order.
Benefits
- Paid on-the-job training
- No late evenings; most locations close by 7 p.m.
- Competitive pay of $28.50 per hour
- Earned Wage Access through DailyPay
- Promotion from within; 95% of upper-level management started in entry-level positions
- Safety shoes, uniforms, and personal protective equipment
- Tuition reimbursement
- Employee discount of 50% off most services for up to two vehicles
- Medical, dental, and vision benefits
- 401(k) savings plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
