Service Center Manager Trainee

Valvoline Inc•Glendale, MO

20d•Onsite

About The Position

The Service Center Manager Trainee is a structured, milestone-driven leadership development role designed to prepare the employee for full Service Center Manager (SCM) responsibility. The trainee is assigned to a host service center and develops operational, people-management, and business skills under the coaching of an Area Manager and SCM mentor. It is a defined pathway to SCM placement. Previous automotive experience is not required; training is provided. The trainee acts as Manager on Duty, directs and coaches team members while working on the service center floor, and helps deliver excellent customer service. The role includes performing oil changes and other vehicle services as necessary, developing and retaining a high-performing hourly team, building foundational store P&L awareness, and handling daily business administration. The trainee participates in structured progress check-ins with the Area Manager and handles customer inquiries, service recommendations, and complaints according to VIOC standards. The position is located at 3560 W Happy Valley Rd, Glendale, Arizona 85310. Compensation is $26.90 per hour. Upon promotion to Service Center Manager, compensation transitions to salary with bonus potential. The schedule is flexible, with weekend availability likely; late-night hours and holidays are not required. The work environment is not climate controlled, and the role includes physical activity such as standing for up to eight hours, climbing stairs, and occasionally lifting up to 50 pounds. VIOC certifications must be completed within six months.

Requirements

At least one year of supervisory, management, or team lead experience; preferably in retail, automotive, military, or customer service.
Demonstrated ability to coach or develop others.
Experience managing shift-level operations or leading a team of three or more direct reports.
Familiarity with KPI monitoring or performance-based management.
Knowledge of cash handling, facility, and safety control policies and practices.
High school diploma or equivalent.
Schedule flexibility, including likely weekend availability.
Leadership and people-development, operational excellence, business acumen, and customer-experience skills.
Competency in Microsoft Office Suite and ability to use scheduling, inventory, and POS systems.
Fluency in English, including reading, writing, and speaking.
Ability to stand for up to eight hours, climb stairs, and occasionally lift up to 50 pounds.
Ability to crouch, bend, twist, and work with hands above the head.
Comfort working in a non-climate-controlled environment.

Nice To Haves

College degree preferred but not required.
Previous experience in a retail, automotive, military, or customer service environment.

Responsibilities

Act as Manager on Duty, directing and coaching team members while working on the floor to ensure excellent customer service.
Perform oil changes and additional services on customer vehicles as necessary.
Build skills to lead, develop, and retain a high-performing hourly team, demonstrating measurable improvement in team performance indicators.
Develop foundational store P&L awareness and perform daily business administration, including opening and closing the service center, reconciling cash, handling deposits, managing inventory, and scheduling hourly labor.
Participate in structured check-ins with the assigned Area Manager to assess progress against program milestones.
Handle customer inquiries, service recommendations, and complaints in alignment with VIOC service standards.
Complete all VIOC certifications within six months.
Perform other duties and responsibilities as determined by Valvoline.

Benefits

$26.90 per hour; after promotion to Service Center Manager, salary pay with bonus potential.
Career-acceleration pathway to manage a Service Center and continue career development.
13 paid credit hours per year at WilmU, covering partial enrollment over two semesters.
No late-night hours and holidays off.
Paid time-off availability.
Back-up child and elder care.
Medical, dental, and vision coverage, plus prescription drug coverage.
Health Savings Account contributions.
Employee Assistance Program offering free, confidential well-being support, including personal and work relationships, family life, mental health, and legal issues.
Company-provided uniforms and tools.
50% discount on VIOC automotive services.
401(k) savings plan with a 100% match up to 5%.