Service Center Manager Trainee

Valvoline Inc•Mesa, AZ

1d•Onsite

About The Position

The Service Center Manager Trainee is a structured, milestone-driven leadership development role that prepares the employee for full Service Center Manager leadership at Valvoline Instant Oil Change. The trainee is assigned to a host service center and develops operational, people-management, and business skills with active coaching from an Area Manager and a Service Center Manager mentor. This position is a defined pathway to Service Center Manager placement. The trainee leads the customer experience as Manager on Duty, directing and coaching team members while working on the service center floor and performing oil changes and other vehicle services as needed. The role builds capability in leading and developing a high-performing hourly team, understanding store financial performance and administration, and delivering customer service in line with VIOC standards. Previous automotive experience is not required; trainees complete VIOC certifications within six months.

Requirements

At least one year of supervisory, management, or team lead experience.
Demonstrated ability to coach or develop others.
Experience managing shift-level operations or leading a team of at least three direct reports.
Familiarity with KPI monitoring or performance-based management.
Knowledge of cash handling, facility, and safety control policies and practices.
High school diploma or equivalent.
Schedule flexibility; weekend availability is likely.
Leadership and people-development, operational-excellence, business-acumen, and customer-experience skills.
Competency in Microsoft Office Suite and ability to use scheduling, inventory, and POS systems.
Fluency in English, including reading, writing, and speaking.
Ability to stand for up to eight hours, climb stairs, and occasionally lift up to 50 pounds.
Ability to crouch, bend, twist, and work with hands above the head.
Comfort working in a non-climate-controlled environment.

Nice To Haves

Experience in a retail, automotive, military, or customer-service environment.
College degree.

Responsibilities

Lead the customer experience as Manager on Duty, directing and coaching team members on the floor.
Perform oil changes and additional services on customer vehicles as necessary.
Develop skills to lead, develop, and retain a high-performing hourly team and demonstrate measurable improvement in team performance indicators.
Build foundational competency in store P&L awareness and daily business administration.
Open and close the service center, reconcile cash, handle deposits, manage inventory, and schedule hourly labor.
Participate in structured check-ins with the assigned Area Manager to assess progress against program milestones.
Handle customer inquiries, service recommendations, and complaints in accordance with VIOC service standards.
Complete all VIOC certifications within six months.
Perform other duties and responsibilities as determined by Valvoline.

Benefits

$26.90 per hour; after promotion to Service Center Manager, transition to salary pay with bonus potential.
Career development through the trainee program and advancement opportunities.
13 paid credit hours per year at Wilmington University, covering partial enrollment over two semesters.
No late-night hours and holidays off.
Paid time-off availability.
Backup child and elder care.
Medical, dental, and vision insurance, prescription drug coverage, and Health Savings Account contributions.
Employee Assistance Program offering free, confidential well-being support, including support for personal and work relationships, family life, mental health, and legal issues.
Company-provided uniforms and tools.
50% discount on VIOC automotive services.
401(k) savings plan with a 100% match up to 5%.